DKB 4+

Poor support-dkb issue not resolved in 6wks

After switching to new phone and porting us-number i could not activate app. 6 weeks in now app & support of dkb is just pointless…

Developer Response ,

Hallo, es tut uns leid, dass der Handywechsel bei dir nicht reibungslauf verlaufen ist. Wir würden dich bitten, dich via https://ib.dkb.de/upload_socialmedia direkt an unsere Service-Kolleg*innen zu wenden. Sie helfen dir gern. Viele Grüße deine DKB

Does not work without calling customer service

Installed and activated with sms, worked for 5 min then said that it needs to be unlocked by customer service. More than 2 week of waiting, 1 email and 3 times their form filled in with only 1 abysmal reply I finally called. 20 min waiting, then a friendly person telling me to uninstall and reinstall as they need to send the exact minute of installation and the phone model to their IT department to unlock. Ridiculous for an app to need this but if you find yourself in that situation the only way is to call as they also need your account info - and of course you can’t do secured uploads because you’ve been locked out.

An important feature is missing from the app.

The application has been very well polished recently, BUT it lacks a very important function that is available in other banking applications. This function is located where the amount of money was written off from the account, in case the money was written off from my account illegally or by mistake, there should be such a function (button) to return the money back to my account. In many banking applications this function has existed for a long time.