Direct Ferries 4+

Good but easy fixes

This app is great for searching bookings.

And easy update to improve customer experience would be storing customer info to avoid repeated entries. I have just booked 3 ferries and had to type and enter all in for for passengers vehicles and such 3x.

Otherwise great and modern service

Worst service and costly

They have the worst customer service ever. No number to contact, in case urgency you won’t get any help through app or emails. Their online price are 30% higher than the on spot price, even if you buy 2-3 days early.
My car broke down on the way to ferry, so i tried to call them but there’s no contact number, i emailed them but an automated reply said it will be reviewed in 1-2 days which was too late. I tried to chat in the app but it directed me to the app to make any change but app didn’t allow. I didn’t get any refund or amendment since no way to contact them. Anyway at the jetty i had to buy the tickets again, it was 30% cheaper than the prices that i paid 2 days earlier. After 1 day they replied on email and i asked for any kind of refund but they said it’s not possible. I will not use this app or their website ever again. Thanks

Developer Response ,

Hi, thank you for taking the time to leave us a review of our app, I'm sorry to hear you had a bad experience trying to reach us and had to purchase a new ticket at the port if you could please use our contact form to provide information and include the new ticket purchased we can look into this further for you.

https://help.directferries.com/hc/requests/new?ticket_form_id=21064945542802

Thanks, Direct Ferries.

Avoid avoid avoid

I think this is my first negative review ever? But I have to hand it to them, Direct Ferry has earned it 😂

I would recommend all family, friends, and acquaintances to never do business with this company.

Directferry messed up our family’s booking so thoroughly we ended up having to purchase new tickets directly with the ferry company. I have to travel all the time. Hundreds of flights, ferries, hotels, and car rentals across dozens of countries. This is the first time I have EVER dealt with a 3rd party travel agency where I had to do that. I was amazed at how dysfunctional the company and support process was.

Learn from our mistake 🙏

Ps Direct Ferry, we still had a GREAT vacation. So, despite your best efforts, you failed in everything - even in getting our spirits down. Party on Wayne.