Direct Express‪®‬ 4+

The app worked fine until it updated and now to login I open the app input my information that’s correct and get locked out of my account for 10 minutes (that is actually permanent) until I get online open the website and set up all over again if it’s working or call customer service who English is so broken I don’t understand what they’re saying and vice versa apparently the US government is contracting outside of the US to do their dirty work of screwing the citizens on that note I continue to have fraudulent charges made unknowingly how that happened when it happens across the ocean in a different state over 35,000 miles from where I’m at with no real way to address that issue either the last dispute took over seven months i’m pretty sure the people with broken English used my information that I had to give them to open my account as fraudulent charges only happen before I opened my account for myself again when I switch cards to try to stop this I have to pay for that too I cannot transfer money to any other account over $50 that’s not helpfu

This app is one of the most useful and easy to use, I’ve had the pleasure of using . It’s very precise and has actually helped me out of a jam or two , which I find myself running into unfortunately, as I am somewhat of a forgetful individual. It’s usefulness amd ease of operation, have made it a definite five star keeper , I’m my personal opinion . It wouldBehoove you, to try it!

Jett

My mother had a DirectExpress card. Somebody hacked the card and took her money. They replaced the money, but they marked the account as a high risk. She was admitted to a nursing home and needed to access her card information because she had an expired card. She called direct express and they would not talk to her. We have tried every avenue to resolve this issue. There is currently at approximately $2500 on her DirectExpress card that we are unable to access and that they will not return. We have had to open a bank account in my mothers name and change your Social Security direct deposit to that bank account to prevent direct express from keeping any more of her money. This company is horrible and should be ashamed at the way they do business. They take advantage of elderly people. This has been ongoing for over two years. Shame on you direct express.