DiDi Food - Food Delivery 12+

Easy to use and convenient!

Used this app quite a bit while traveling around in Colombia & Mexico. Very low delivery fees, and a convenient way to order food without having to deal with cash. Also good for late night munchies when it’s not safe to walk around outside.

Poor customer support, unusable

As an app designer, this app is a headache. I have tried to place an order on several occasions and it won’t let me because of a promo that I “don’t apply to”, there is no way to disable said promo and the app prompts me to order something different. Because apparently we’re supposed to eat whatever the app will let us order. Getting help on the app is pretty much impossible, unless you have a problem with your card, of course. I tried to uninstall it several times, delete my account and open it again, I’ve had it installed for a while trying to place an order and it’s been no use. I’ll just stick with Uber honestly.

Not very good service.

There’s no customer support at all, I’ve tried calling multiple numbers and even the one they directly put on the app as their customer support number is incorrect, every time it connects me to a life support customer service representative, so not at all Didi. I had been using the app for awhile and it was alright, prices are high but that’s to be expected, but last few times no one delivers my order and I’m left waiting for a ghost courier with the wait time being 3+ hours. Worst part it also won’t let me cancel the order cause they charge a cancellation fee and you can’t call anyone for help, needless to say I’ll be changing to Uber eats, see if that’s any better…

Developer Response ,

Paty, this is not the experience we seek for our customers. So that we can better understand this situation, we ask that you contact us using the link https://web.didiglobal.com/ (type in your browser). We hope to serve you better next time. DiDi Food - Enjoy delicious food anytime, anywhere