Delta Community Credit Union 4+

Hi! We’ve been with DCCU for a while, our experience has been wonderful. In Augusta of this year, I went into the sugarloaf breach in Duluth ga to make a deposit. I deposit quit a abut I’d checks. I got a receipt, but after the deposit was posted to our account the amount was different thank the receipt. I called a few time to get an understanding of the difference. To make this short, I talked to three different people, I was told that I would be charged a twenty five dollar fee if the bank investigated this matter. A supervisor told me that I needed to go into the branch after all there were a lot of checks. That was true but why should I have to drive and hour away to clear this up. We’ve had unexpected death in our family, I’m a cancer patient. My strength and energy is not always good. I would love it if someone would at least look into it, I understand if the bank made a mistake are if I made a mistake. We are all human, so mistakes are possible. Thank you!!!

This new update is terrible to be honest. There was nothing wrong with the user interface on the transactions screen. The new update make it extremely hard to view my transactions. The text is too bold and I can barely read the dates. Please go back to the old interface. Out of the 5 or so banks accounts I have DCCU is the best. But this update puts you at the bottom of the list. At this point I don’t even want to log into the app the to view my transactions because it’s a pain to read them. Please change this.

I hate that I can’t see dates for the transactions or even more details. I have deposits pending for sometimes a week (which I wish they would just release but whatever) and there’s no way of me knowing when they will actually clear without calling. Even when I log into the system from my desktop, there’s no extra information. My account is currently overdrawn cause I saw a pending deposit last Friday but it still hasn’t cleared the following Wednesday. Had I known I would have made necessary arrangements to add cash into my account but now I’m out of unnecessary money since I was charged an overdraft fee.

It also should be easier to do a chargeback on transactions, especially with so much scamming going on these days. It’s been awhile since I tried since last time I was told I’d have to print out a form and either mail it in or bring it into the bank which can be a lot.