Delivered, by Lowe's 4+

This app was already kind of a mess before. It lacked in utility, was prone to crashes, had very excessive UI that just overcomplicated things, and didn’t update information accurately. So what did their stability update accomplish? Oh boy, am I glad you asked.

The app now crashes multiple times a day rather than once every week or so. This alone isn’t a problem, but it is whenever the app locks you out and refuses to connect to servers. This happens often, I would say our workers to all of our workers about 50% of the time we have to launch the app. The only way to fix this is to reinstall the app from the App Store. Great feature! I’m sure the log in works though, right?

We already know the answer. On the off chance you manage to get to the login screen and, god forbid, actually sign in you’ll be having to log out again shortly after. The reason for this being that the app will connect you to a store in Seattle first rather than the store number you typed in. This app is an embarrassment and there is no curse in the tongues of Elves or men to describe it.

I’ve been forced to use this app for my job (call center dispatcher) since March, and the experience has not improved in the slightest. PLEASE make this more user friendly, because I am sick and tired of troubleshooting for drivers who can’t work the app.

For example: notes should be in a location that is obvious for the driver to see—I cannot stress how often crucial information is left in the notes only for the drivers to miss it entirely, thus resulting in a failed delivery. The delivery notes should not be at the very bottom, they should be at the top and one of the first things they see.

Also, for the love of all that is holy, PLEASE make it easier to switch between accounts. All you have to do is have a simple “log out” or “switch user” button, and that alone would speed up the process by so much for us who are stuck logging into multiple driver’s accounts and helping close stops out.

Additionally, it continues to be an issue of drivers having issues with info transferring over into the Lowe’s portal—they’ll close stuff out on their end, but nothing comes through on ours.

Just…please fix this app. I’m begging you. I’m sick of dealing with this broken excuse for a delivery app day after day. There’s plenty more problems, but I don’t have the energy to go into them. Just fix this mess.

Horrible app always freezing and lagging. Doesn’t have a map with the deliveries and since it is controlled by lowes the store can promise whatever delivery time they want to customers making our job 10 times harder. They will schedule a delivery in the morning and you will drive by 4 others just to get to that 1 stop that they promised the delivery time for. The app always kicks users out and deletes all progress done on route now today 3/2/22 I have not been able to get my route on the app at all because it keeps saying there was a problem which just made me more frustrated and decided to delete and will be going off the loading tickets given to me in the morning load out and will continue to do so until the app is fixed. I have written to corporate and IT as well and if not fixed by end of week XPO Logistics will pull contract.