Defender Empower 4+

Great for the Price

While the images are sharp, they are not as wide angled as I am used to in home security systems.

I would give this a 5 if it had wider angles, and if the set up and feature instructions were more complete and clearer. Customer service was very helpful, but you do have to wait a few days so be patient.

Scam

I have no idea how these ppl are still in business. The positive reviews must be faked.
Got their system some time ago (4 cams and recorder). Didn’t have time to install it so they were sitting in the box for few months. Eventually I found time to install it. It worked ok for the first month and a half when first camera died, I contacted them and they used all they could to dodge me and and the end made my buy replacement. Only a couple weeks later two more cameras stopped working. They ran me through a complicated and very inconvenient process to „troubleshoot” later I learned that it was just their standard way of dodging the actual support. They were running me around just to make things impossible. Many other options out there - stay away from that brand, this is a scam.

Developer Response ,

Hi dzrkn. Thank you for taking the time to leave a review. We back our systems with manufacturing warranty and to ensure the root cause of the issue is fully isolated troubleshooting steps are required to identify the issue. Please follow up with us if you require additional assistance. We are always happy to help. Best regards, Yvonne M. Defender Customer Experience Expert

Difficult to navigate

I bought a set of Defender cameras due to a neighbor having great success with them. I purchase the Defender Sentinel NVR 4 camera set up and had to download Defender Empower to get the videos on my phones remotely. This app is definitely difficult to navigate and every time I go back to view past footage, it always starts a midnight, which is annoying, and I can’t seem to figure out when I detects motion. I’ll get an app motivation, but when I go to playback it’s a highlighted blue. There should be an indication on when the cameras detection motion. It’s also very difficult to to find “Albums” when I save the footage. Maybe I’m new to this app, but there also isn’t very much information on navigating the app either. 2 out of 5 stars for now. Not happy.

Developer Response ,

Hello, We sincerely want to help. Would you mind giving us more information about what happened here? Please reach out to our Team, so we can make it right! We are available through email or live chat Monday to Friday from 8am to 4pm EST. Kind Regards, Amanda M. | Customer Experience Expert