DCI Mobile EVV 4+

Im Stuck :(

I can’t figure out what the Eg: number is? The tutorial has showed me how to do everything else, but this. I’m so confused! I put in my employee ID # thinking that would work, but it didn’t work at all. I don’t know what it’s asking and I’m stuck and can’t get into my account to put in my hours. I’ve just been doing it through my laptop, but would really like to access this through my phone on this app since that’s what they want me to use.

Needs intense improvement

When I tried to clock in or out sometimes it won’t even clock me in or out. Tends to load for long periods of time. With this being said, it creates incorrect times of work and it has to be fixed. Ever since I’ve started using this app, I’ve always had this issue with it. When you try to call for assistance so far I found a lot of the people I’ve talked to are very disrespectful and rude. A lot of the times I have not been able to get very good help from them. I’ve only talked to a handful of people that were actually helpful and kind. This needs to be addressed and fixed. Most of the time when you’re waiting for your paycheck, you’ve gotta wait almost 2 weeks before it actually gets to your mailbox. I’m not sure how direct deposit works considering I don’t have it. I wouldn’t be surprised if that was an issue as well.

DCI App is GARBAGE

The desktop version is no better. When I try to log in using the provided instructions (which were not received until after Jan. 1) I get a message saying app usage blocked. When attempting to enter hours on the desktop version, my punches show as "Unvalidated" and my employer can't approve them, nor can either one of us edit them. The platform works nothing like the training videos, I wouldn't waste your time watching them. Thanks Acumen and DCI for taking a terrible system and making it worse... Can we just just go back to the fax days? Or snail mail? Or carrier pigeon? I think pigeons would probably be more efficient and less of a headache.

Update: After about 90min the "Unvalidated" punches finally turned to "pending" and were able to be verified and approved, but not until after my employer and I were up until 1am trying to figure out what's what.

Developer Response ,

Hello, we are sorry that your agency did not seem to send you timely instructions. The reason you can only use 1 environment & not the other is to prevent fraud that the government is requiring all agencies to use EVV by 1/1/19 called the 21st Century Cures Act. If you choose which environment you can work best from then do that and have your agencys call center unblock you from the other. Then, either environment will work.