Dave’s Hot Chicken‪®‬ 4+

The team at the Hunt Dave’s Hot Chicken not only make great chicken they also provide great customer service. My friend lost his wallet. Thought he may have thrown it in the trash. He asked if he could go through the bags in the dumpster. A few guys offered to help. After a few bags he gave up and went home. A few hours later those same employees showed up at his door with his wallet. Yep they kept looking for him after he left, found it and actually drove it to his house.

DISCLAIMER: This review is being written towards the app, not the restaurant itself

I was at Dave’s Hot Chicken once while hanging out with a friend and I absolutely loved their food that I knew I had to come back again one day. So today, I tried to order my meal through this app, which when I do, it first gave me an error that the request timed out. I then went to try and order again on the app when this time, I get another error, which was when both attempts of trying to pay on the app appeared into my bank account as a pending charge. So I then tried to call the restaurant location that I was trying to pick up my order from when the employee on the phone says that they don’t even see both orders have went through to their systems! This was when as soon as I have arrived to the restaurant, I would have to show the employee proof that the Dave’s Hot Chicken app had tried to charge me for two orders that didn’t even go through to the restaurant. Since the employees were not able to receive my order, there was nothing they could do and I had to order my meal again and wait longer than planned since it was a walk-in. I could never imagine having a restaurant app that can’t even send orders to the restaurant, but will try to charge your card for the meal anyway. Dave, if you are reading this review, please fix your restaurant app. I love the food at Dave’s, but it would feel disappointing to not have a well-functional app to place orders ahead of time

I normally order from Dave’s, which is fantastic food, on the web. I downloaded the app because of the free shake offer, and, of course, like many others here there’s no way to redeem that. That’s frustration #1.
Frustration #2 is that when you select a heat level from the menu the red line around the box is so thin it’s difficult to see that you actually selected something (just make the red line bolder guys).
Frustration #3 and this is probably the worst was I made my order and submitted it via Apple Pay and it gave me an oops error and did not show the transaction completed. Fortunately the transaction did go through but I only knew it because I saw the charge in my email.
Navigation is clunky, but mimic the website.
If you like hot chicken, Dave’s is definitely a 5 Star fast food place, but the app needs a lot of work and screw that beaten click