CW Mobile Banking 4+

Love the progress and change to the look, feel and efficiency of the new CW app. Mobile banking is so much improved now that it fits my needs. With 16 accounts for family and charitable trust having all accounts linked is so nice. No more overdraft charges from using or in my case not seeing a little used account or balance. All right here. No more being a victimized consumer or customer.

When I saw “move money” instead of transfer, I thought to myself, big deal but when I actually used the new process, it blew me away. Very EZ. Love you. You hit a home run with this upgrade.

Thank You!

Bill….a long term and very satisfied customer

This is the worst banking apps I have ever used. It wonky and confusing. Not years friendly at all. I like CW credit union but OnPoint and Mid Oregon both have smooth very user friendly apps compared to the CW app. One issue I have right bow is I want to make my CW credit Card payment from my checking it account. My checking account is in the app but it says I need to add my routing number. So my CW checking account I want to use to pay my CW credit card doesn’t have my CW routing number. I can add that but then I need to wait 5 days it says before I can use it to make payment even though all the accounts are in my CW app and are CW accounts. Previously I had to add my CW credit card number to the app. My CW accounts should just automatically be in the CW app.

The app is useful and I m grateful for that. However there is an ongoing issue with the drop down menu in the app where the app force closes instead of allowing me to access the drop down menu normally found when you touch the three bars in the top right corner. I have asked a representative via phone call to the bank to submit a ticket to I.T. to have the issue corrected. However the issue has continued and gone unaddressed by the Credit Union’s I.T. Department. We will see if a review concerning the matter encourages action.