Cove: Migraine & Headache Care 17+

Login part of app is very glitchy jumps around when trying to login, does not save login information or password. And if you try to open app after a day or so it will state no login information found so you have to close it out and go back in. All of this is minor, unless you’re using the migraine tracker and have a migraine, a lot of times I don’t want to bother with it and just have to remember to go back in to log when I’m feeling better.
As far as Cove goes, I’ve been with them for a year now and so much happier with their service and migraine treatment plan then I was getting with my PCP. Through their pharmacies I’m better able to have the meds on need on hand (they give me a 4 month supply) instead of using Walgreens where they’d give me 3-5 of my migraine pills at a time which I could go through very quickly.

The whole concept is great but the actual process needs lots of improvement.

It’s nice that you can get treatment for migraines without an in person appointment. The neurologist was great.

My issue is that the whole program wasn’t clearly explained anywhere. I went into the consultation with very little information. After the consultation, I had to reach out to customer service because no one explained what the next step was. Which I got explanation from but then nothing happened. I did the consultation and agreed on a treatment plan but no prescription or treatment plan was sent. After reaching out yet again, the treatment plan was finally submitted and the prescriptions sent. I got the prescriptions relatively quick. But another problem I ran into is that there’s a missing supplement which I paid for. These supplements are pretty pricey. Now I’m at it again with customer service to see where the missing item is. Of course it says the package was delivered, but the one item is missing and not in the package. Out of three items ordered, only two were delivered. Overall, it’s a great concept, but really disappointed in the process. It hasn’t been as smooth as I’d expect.

I’m having way too many problems on the app and getting the prescription. I’ve been going back-and-forth with the provider for over a week. While I understand prior authorizations are required for a lot of migraine medication. This would’ve been way. Simpler to take care of phone call instead of a message waiting for a reply that takes 24 hours in between each one. This has been a very lengthy process. I’ve been doing this for over a week and still do not have a prescription. Every time I open the app and write a message back it tells me it’s null object void after I typed the message out and then I have to re-log back in every time. recommend seeing a local provider or someone with telehealth versus someone that only communicates through chatting. they’ve already received their money from my insurance company so there’s no incentive for them to reach back out quickly. If I’ve already had migraine medication and was just looking for a company to refill or not needing something urgently, this may be a good product. I thought I would be able to get the medication before my current insurance lapsed so I use this instead of seeing a local doctor when in hindsight a local doctor would’ve been way better.