Cousins Maine Lobster (NEW‪)‬ 4+

First time customer. Saw you had an app and downloaded. Placed our order and walked outside and told a friend to get the app. He was trying, but he was having issues, so he waited about 10 minutes in line. Also had some other people order well after I did. Went out to get my order at the time it said on my app. Wasn’t ready. While standing there waiting, both friends got their orders and I had to wait another 15 minutes. Everyone else was done eating by the time we got our order. Not sure I’ll be back.

Complete false advertising from this app. They display this as a way to skip the line but this is not true at all. You place your order and pay for your food and then have to wait until the displayed time the app gives you (even though it was requested ASAP). In our experience, the displayed wait time in the app was over an hour and the actual wait time was around 15 minutes. People who were not even in line when we arrived are now receiving their food before us. This app is only useful if you don’t feel like standing to wait in line. Don’t expect that you’ll be able to “skip the line” because this is not that case. The food from Cousins Maine Lobster is very good but this experience has turned me away from seeking them out again.

Finally was able to try Cousins Maine Lobster food because the truck came to Flywheel Brewing in Elizabethtown. Their food was delicious and we especially loved the lobster rolls and the Lobster Tots. Can not wait to try more of their menu items! This was my first time using their app as well and I was so happy it was very easy to use and allowed me to place a order and select a time for pick up. We had no problems when picking up the food and it was ready around pick up time. I would definitely recommend the app and the food!!