Corebridge 4+

Terrible, Terrible App

In several cases Valic fails to provide actionable fund information to account holders in an easy-to-use, transparent manner; for example, useful performance data that can actually aid in fund selection and portfolio analysis is essentially absent. A greater variety of fund and performance data tables and graphs would be helpful. For people with a even a minor degree of experience with trading and retirement investment vehicles, this app (and Valic's website, too, for that matter) is glaringly insufficient.

It is a very bare-bones app that commonly fails to allow log-ins. The security features are outdated, too. It's almost as if Valic decided to create an app just to say they have an app when selling their institutional products to businesses, but in reality Valic appears to not care if the app is useful for account holders because the account holders are basically stuck using Valic because their employer. The app seems like it was made for people who are unfamiliar with how to use technology. For their high expense ratio and sky-high fees, Valic should be embarrassed to offer such a terrible app.

Whoever approved this app does not know what users want or what features are useful in an app of this kind. Whoever approved this app should feel like they let their company down for just how utterly awful this app is. I would give the app zero stars if I could. I never write app reviews, but this app is so bad that I felt compelled to say something.

Get your company to switch

February 2021 update:
Their performance graphs are off and need to be re-done. It’s showing my contributions as account growth. How much has my account actually grown from the MARKET... not my contribution..
Also support can’t send what you need so you have to call 5+ times to get the request and still not receive it. Get your company to choose another 401K provider if you can. This is not worth the hassle and you time will thank you in the long run with how much time you saved by not using them or their services.
March 2021 update:
To add salt to the wound, they still have a difficult time sending the documents you request. The documents sent show amounts but no funds associated with it. . . Where does these amounts associate to what fund? Just blank amounts with the the transaction that took place.
Well what funds did these transactions take place on?
Again, I implore you to find another company if you are on the brink of choosing them. If you have to invest with them because of company decision... good luck. . .

Developer Response ,

Hi AlaskanNightWolf, thanks for the review. We are digging the new look as well and have big plans for the app in the coming year. Take a look at the new features in Planning tab as well as the Plan Snapshot, these are the key new features in this release. Please keep an eye out for updates in the near future, and we greatly appreciate your continued feedback.

Far too basic

For VALIC being a major financial company they sure do not know how to make an app. This app does next to nothing that the website does. You can make changes to the account in a very cumbersome manner - much more difficult than the website. There's also no way to track your portfolio's overall performance or the funds that make up your portfolio. If you're looking to just see your total amount, your percentage of certain types, and percentage of each fund in your portfolio of then this app is for you! If you want to do anything else, don't bother with this app until VALIC upgrades it.

Developer Response ,

Hi J___, your feedback is greatly appreciated. Overall fund performance is not available on the app yet, this most recent update is the just the first of many to come. If you wish to view your overall fund performance, it is available on our website which is mobile responsive. We would like to hear more about the difficulties you experienced when making changes to your account. Please use the Contact tab and select Contact an Advisor to submit additional details regarding the app in the comment section. This feedback will be forwarded to us. Please keep an eye out for updates in the near future, and we look forward to your continued feedback.