Copper State Credit Union 4+

If I could give this zero stars, I would. This “new” app won’t allow me to access my account. I’ve tried also with the website and am not able to either. So they took the old website down over the weekend and informed us that we would need to select First Time User to get back into our accounts. You think they would’ve tested this first to make sure it works. I called them directly and after being on hold, because of high volume, for 1 hour, 17 mins, I was told that their system was down too and didn’t have any answers for me, nor did they know when it would start working again. Her only advice was, “keep trying.” So frustrating!!!

UPDATE 2/4/25:
Well, I was finally able to login to see my account. Worst app ever! What was wrong with the old one? This new app has you having to go to several places to get the info you’re looking for instead of being in one place like the old app. In the old app I was able to pull up my high yield acct that showed a history of deposits and withdrawals, along with interest earned, all with one click of a button. And when I pull up my 2 CD accounts, they don’t show the monthly interest earned at a glance. You now have to bring up the monthly statements, and look at each month individually. What a pain.

What a bad attempt trying to transition to a new updated app for this company. I have my car loan thru this company and I am highly considering going else where. It use to be so easy to add an additional bank account to make car payments and now it takes at least 3 days to even get additional info to add your new account. My car payment is coming up soon and I’m stressed about whether or not they will give me this additional info to make transfers. Calling them over the phone is unbearable as well they don’t have an option for a call back so you’ll be on hold for at least an 1-2 hours if not more.

They said they were going to have this live after the 3rd. They still don’t as of 1109 Arizona time on the fourth. I waited almost two hours for them to tell me their system is still down. The alleged memberID needed to log in and re enroll into the new app was not sent to my mail or I have to receive it. The correspondence to the new system was spammy enough it was filtered in my email so I never knew this was happening. How a CU can have four days to prepare a new app is beyond me and it’s still not working