Community First CU of Florida 4+

I've used the C1 app since it first launched and I have been a member for years. Everything that I want to do to manage my account using my phone is located in the app. I remember experiencing a few hang ups when the bank first launched its mobile banking, but the app actually continues to IMPROVE.

Through the recent upgrade I have actually experienced zero issues and I have been using the updated app, like making transfers for instance, with zero issues as well. I love how streamlined the new version is with everything I need in the drop down menu on the left, my accounts are front and center when I first log in, and anything extra I want to look at is in the "More" section, which so far I haven't needed to use.

I like that I can log in with either my fingerprint, passcode, or account ID and password to login. Also, with the upgrade it doesn't log me out as quickly as it did before so I can switch apps and be working in my calculator app and still go back to my C1 app without having to keep logging in. It gives me a few more minutes to work than I had before-- that is a plus for me. If I want to log out right away I can obviously just hit "log out" in the menu.

So far, great app! Totally convenient and I am happy!

I’ve liked this banking app. It’s one of the main reasons I decided not to switch back to another popular bank I have an account with. But for the past three months, the app has not worked to allow me to pay on my credit card account. Normally I could select the MAKE A PAYMENT option in two different web pages within the app and it would allow me to transfer funds from my checking account to my credit card. But no more. Once I select the MAKE A PAYMENT option it now shows background coding on the next webpage where I enter all my info. It acts as if it’s going to take my info but it never finishes the transfer on the last webpage. I have told customer service reps over the phone a few times. And each rep keeps telling me the the issue must be my app and to download it. I have the latest app version so it won’t let me download it again. So I’ve done everything on my side to make it work and it still doesn’t work. I’m tired of calling the bank and waiting forever just to ask them to transfer the funds for me. In this day and age thesis issue should have already been fixed a few months ago.

A couple things I like about the app. It allows you to change the name of your savings accounts for tracking purposes. It also allows you to change the reason why a transaction was made.

Password requirement is insane. Face ID doesn’t ever register. Auto pay setting is hard to find. Turned auto pay off and bank took two full payments in one month, twice. Had to repeatedly call to get reimbursed. Loan pay-off amount is easy to find, that’s a plus. Loan payment settings and access is extremely difficult. Self-serving account management needs better organization. The tellers at the Yulee, FL location are not experienced in auto loan pay off with two forms of payment. I had the private party buyer of my vehicle meet me there who was paying off half the vehicle. We pre-printed all lien release paperwork off of CFCU website just to have filled out to cover ourselves, not to file in any way. They wouldn’t fill it out or provide any receipt or proof of a pending lien release. Notary was extremely ridiculous. Had me sign twice in front of her right next to each other. Verified my SAME DRIVERS LICENSE 3 TIMES. I’m the same person I was 2 seconds ago with the same ID. It took the manager 15 min to accept my two forms of payment because my maiden name was on my debit card even though I had three forms of proof it was my maiden name. Worst experience at a bank. Don’t recommend.