College Ave 17+

For reference: my app is updated to the latest version when this review is posted.

There’s a bug in when completing a payment, an error that states the payment could not be completed and to visit the site or contact College Ave by phone. Well the concern in this is the payments are removed from my selected bank account and I also received a confirmation email. Two changes of state simultaneously (denial and approval, or 200 OK and 400 Bad Request), especially with money, is not efficient nor wise to have in an app such as College Ave. Please handle this so future and current borrowers are not affected, especially who have a limited budget or don’t have the financial room to deal with this type of error

I have loans through College Ave and Ascent (which recently changed names to Launch?). I have both loan provider apps downloaded, and College Ave is the only one that really works for me. I love the interface, it tells me all the information I need to know, I am able to make easy payments outside of autopay, and it tells me when autopay is scheduled. If you want to change the date your payment is made on, no problem, just give them a call or do it on the app. They were super nice to me on the phone and easy to understand. Not sure what all of the gripes are for; if there isn’t something you can do with your account on the app, just give them a call. I’ve never had issues logging in.

This is the one and only parent loan I will ever be taking with College Ave for to their app and website not operating properly. Of course the navigation works ok but when it comes time to change your payment settings or want to add a one time payment, their system gets all swirly and you get the circle of death that spins indefinitely. Thinking that your request didn’t go through, you repeat the process only to find out that each one went through. To the point that College Ave will accept and process payment when the first two attempts completely paid off the loan. Stay away from College Ave, there are better options out there.