CNB Mobile Bank 4+

I'm liking the changes so far in the app but I'm trying to figure out if my password still expires because in the old app it used to tell you how many days you had until your password expired i'm not seeing that option in this app one thing I wish this app head I would like to be able to activate new debit card within the app instead of having to call a phone number just to have my new debit card activated I think it would be more convenient if I could activate it within the app i'm still trying to get used to the new layout but liking it so far

Thank you for your review. Passwords will continue to expire every 360 days. We do not currently show the expiration date; however, this is a great suggestion! We will work to get this implemented in a future enhancement release.

Currently, we do not have the capability for customers to activate debit cards within the app. We understand the convenience this would offer, and will continue to look for options to make this available in the future. Again, thank you for your suggestions. These will assist us in creating an even better customer experience.

I’m dyslexic so I used to use the City National portal consistently because I could not only verify that I had entered the correct amounts in my transaction book but also do a bank reconciliation. This app is very easy to use and functions very well, except for the balance. I like that it shows everything that’s going on, and all the transactions and so forth, which is extremely useful to me. However, the balance is not a reflection of those transactions, as they appear. There have been times when I’ve actually had to call the bank to get my balance. To me, that defeats the purpose of having the app at all. Further, even they can’t use it for that purpose and have to go to another source. If you can’t reconcile the total of all your bank transactions then all it is, is a list of those transactions. This is useful to me personally, but not much value to the non-dyslexic. If the balance shown is always “wrong”, unlike it was BEFORE this “update”, the best value of the app is gone. Apparently, I’m not alone in this opinion, either. I’ve heard this from many other customers.

Hello! Thank you so much for your feedback! Please call us at +18888168064 and tell us more about what you're experiencing so we can get this straightened out for you. Thanks again and have a great day :)

I’m having trouble finding things like Photo Deposits, and had a hard time figuring out what to use for password. Will it always be my bank I D #? Or my email. Have to go back on Everything in the papers. You have way too many rules!!!
Maybe I’ll learn in time, but for now it’s frustrating for a 75 year old woman who is fairly computer literate, but admittedly less every day.
MaryAnn Fehler

Hello! Thank you so much for your review! Please call us and tell us more about this so we can fix this issue!!