CLT‪+‬ 17+

Great idea but not there yet

I tried to call 311 this morning about a neighbor’s nonstop barking dog and the touchtone system didn’t work so I downloaded the app. The app didn’t have a nuisance animal complaint spot so I tried to put in some feedback but it requires a request ID type and there is no spot to input that so it wouldn’t send. Useless for now

Developer Response ,

Sorry to hear you were having issues with the new app, but thank you very much for the feedback. We have used it to correct the "Request Type Id" error in the latest update. Although we don't currently have access to include an Animal Noise Complaint in our app, 311 would be able to enter this for you. Not sure what might cause issues with the touchstone system, but if using a mobile phone, perhaps using the direct number, (704) 336-7600 during regular business hours of Mon-Fri 7:00 am to 7:00 pm could help.

Utter garbage, totally useless

This piece of trash is easily a decade out of date, you can’t see your bill or pay your bill though it, and their website doesn’t work on mobile devices for payment because they’re using an archaic payment service that apparently has no API they could call. I’d have sent them feedback, but their feedback form requires a Charlotte address, and my Charlotte address comes up in the search and the form then rejects saying it is not a valid Charlotte address, so then you can’t even submit feedback.
How this disaster got the stars it has is beyond me. There is literally nothing functional about this app, I’d give it less stars if I could.

Calendar events needs improvement

The app is decent, but really I just use it to see if it’s trash and recycling or just trash pick up in my neighborhood. At the top of the screen, it shows current date, but below that with the events, it is defaulting to two months prior. I have to scroll and scroll. Sometimes when I do that, the app starts to go wonky on me and I can’t see the current date at all.