Cirrus Insight 4+

I have been using Cirrus for quite a while, and it is getting better and better, although it isn't quite all there yet.

I started with the salesforce outlook app, and that crashed over and over again, so I tried Cirrus.

Their iPhone/iPad app is now really good. I love it while traveling. It is incredibly easy to add emails to salesforce, and to pull up the email of any contact to send things to. I haven't found out how to customize the left/right swipes, or I would use it all the time. I tend to leap over there for more salesforce related emails.

The outlook add-in is an invaluable part of my desktop workflow, I wouldn't be without it. And it has gotten better and better. But it isn't quite right yet. I tend to have patience, because whatever bug I am experiencing, they tend to fix with an update. The current outlook screen is superb, with the degree of access to salesforce etc; But there are still things which cause outlook to crash, that I learn to avoid, and there's something that worked ok 2 weeks ago that isn't quite right now.

But it still beats any alternative I know, and I have quiet confidence that it will just get better and better.

The capabilities of Cirrus insight are wonderful, and the integration in Gmail is pretty good, but this app is quite a bummer. I’m writing this review on the device I use CI on - an 11” ipad pro (2018) For one, you can’t sort the email tracking, so to find out if someone opened the emails you need to scroll to the bottom EVERY TIME. What? Also, you can’t modify the fonts in any part of the email. Any pro organization has brand standards and you need to be able to adjust to those. Finally, consider that people spend hours in these apps and that they should be a pleasant - not antiquated - design experience. For anyone who uses Cirrus to work in a creative field, the design and cumbersome nature of the app makes it a broken deal.

This app can be a huge time saver for serious SF users but the company needs to improve upon fixing the bugs. The iPhone app was the more stable of the two apps I use - the other is the Outlook Add on - but as of this morning, I cant get the app to load as it continually crashes. The Outlook add on is finicky too but when working, is extremely helpful.