Chrysler 4+

I’ve had the app for 6 weeks. Loved it. BUT It didn’t want to update the location yesterday of the vehicle and it usually does it in the background without a refresh. Then, today…Suddenly it has decided to sign me out (for the first time) and lock my account. Now I cannot even log into the website portal. I’ve tried resetting the password through the website and the app did the same thing. There’s no way to report an issue than this revue because there’s no help link on the main page of the app other than resetting your password. Today is my birthday and instead of enjoying it I’m sitting here frustrated and trying to fix this.

Greetings, happy birthday! Sorry for the unpleasant experience you had with our app recently. Please know that our team would be more than happy to provide assistance. Follow up with us via email at socialmedia.uconnect@fcagroup.com, to provide additional details regarding your concerns such as your VIN and email you use to login with, so we may determine how to best assist you. ~Rob

Previously used Uconnect to determine when charging was done so I could go downstairs and plug in our other EV. Ucoonect did what I needed. When we forcedforced to switch to the Chrysler App, we didn’t see any data for our Pacifica Hybrid. I posted a review and was told to submit details and screen shots to an email address. I did make a report in May, 2024. I was then given instructions for resetting the connection dongle, not once but many times. I finally got a notification that the new app does not and will not support the Pacifica Hybrid. I pushed back and was given a phone contact to another group. They told me the hybrid would be supported in a future release. I received notification in November that the Pacifica hybrid was now supported. Kind of. Fuel level was reported, but not battery state of charge. Location and remote functions did not work. Since then everything thing EXCEPT battery SOC works. I got a call from Chrysler shortly before Christmas asking if all was working. No, still need Battery SOC. They said they would get back to me. Got a call on January 13 reporting that Battery SOC is not supported.

Wow. Really Chrysler? It worked fine and supported a very useful function in the old app. This is a paid subscription, why not restore the functionality?Chrysler, you really do need to support your products.

Greetings, we value your opinion and want to do everything we can to turn your negative experience into a positive one. Please don't hesitate to reach out to us directly at socialmedia.uconnect@fcagroup.com. So, we can best assist, feel free to include your VIN and screenshots of what you are seeing on your app. ~Rob

A handful of months back I was forced to switch from the Uconnect app to this one. It was like Plug in Hybrid was a complete afterthought at the time. Later we were able to see some charging detail but it is not anywhere near what was there before. It is limited to showing the data available in a tiny box with a bar for the charged amount- it’s a complete guess to what is there- no % charged available, no estimated miles on charge available, etc. the app NEVER has updated my charging status to show me the remaining amount of time when plugged in. Why put a refresh button in when it never works? I have to walk out to the vehicle itself if I want to know how much time is left in my charging session. I miss being able to see the mileage driven in battery vs as a hybrid, etc. Bring back the features you had in Uconnect. Without these features Chrysler has lost me as a future customer and a current owner who had been recommending this vehicle to others. Your competitors are doing this better. We own a Ford and Kia that both have better charging information and give the features those that drive EVs or PHEVs want to see.

Greetings, this is definitely not the experience we want our customers to have. We would like to learn more about your experience and see if there’s anything we can do to help. When you have a moment, please email us at socialmedia.uconnect@fcagroup.com. ~Rob