CHOMP Delivery 4+

Oh how the mighty have fallen. What used it be my savior in the Covid era is now far worse than its competitors. The app let me place an order for a delivery that wouldn’t be delivered until the following morning- something DoorDash would never allow. Fix the app or leave IC.

One star - First of all The restaurant and the app were not coordinated, app said they were closed, they were open. Second the one dish that the place was famous for, was sold out, but the app was unaware, and the restaurant took 30 minutes after my order to call me and tell me it was unavailable

Thirdly this app is trash. When you click on a field to fill it in, it pulls up the keyboard , you type for thirty seconds, and then look up - nothing has gone through. You have to click on each field twice. After I placed my initial order (which took 30 min to fail) I locked my phone, after 20 min opened it, and the app has forgotten me, I have to log in again, and guess what you click on the field and start typing and nothing happens. Click on it twice dear

Dunno whose fault was the misunderstanding about menus and whatnot but it’s a fail for me so deleted !

I have received multiple calls from their customer service line stating there was an issue with their service. Drivers have forgotten to get the order at the restaurant and there have been times where there internet/system works well enough to place orders but can not get them delivered. I’ve had orders that were canceled by Chomp because they could not complete the order at all or arrive more than thirty minutes late with cold food. In all cases, Chomp never offers to waive their service fee or make it right somehow. It feels like a very small startup ran by kids.