Chewy - Pet Care & Pharmacy 4+

Great resource for pet parents

Chewy is a terrific company. They have a huge variety of food and pet care products, including veterinary items, at competitive prices and quick delivery. If you can schedule auto ship, it lowers the prices even more and you can change the frequency really easily in the app. The app is an excellent way to order and manage your pets’ food and supplies. It makes reviewing past orders and reordering easy.
Their customer service is the reason in writing this review today.
Over the years, customer service has taken care of our order and product problems quickly, efficiently, and with kindness, generosity and humor. They replace broken Items immediately. They accept returns and cancellations of auto-orders of food without conflict or making it hard to figure out. You can text, email or call them and get help at any time. They remember pet birthdays with a personalized card in the mail to your pet, and mourn the loss of your animal with you, if you tell them, in a kind an empathetic way. I still look fondly at a painted portrait of Egg, my little tuxedo cat they sent me years ago, after her passing. Time and again I am surprised by how good my purchasing experience is with Chewy for basics as well as extras. I rarely shop at retail anymore, because they are so dependable and priced so well, and I know I can count on them managing any problem with their responsible business practices .
Thanks Chewy!

It works for me!!

I’ve been using Chewy for about two years now… I have two cats and a lot of times when I go to the grocery store they don’t have the type of food my cats like to eat and I end up buying food that they don’t like and then it’s wasted. I like the chewy offers. You can order one flavor of a wet cat food and get a whole package full of just one flavor that you pick out. And I also love the fact that there’s free shipping after $50 and you usually get your order within a couple of days. It’s nice and convenient for me because I am slightly disabled, and it isn’t easy for me to go out and carry huge bags of cat food and cases of cat food and what not from the store to my car. She delivers right to your porch and you can also order toys and colors and ID tags and all kinds of things. I only order from Chewy now. The only times I go to the grocery store as if I might run out of food and have to get a couple kids at the very end of the month but usually I order everything I need and it’s great. I love chewy. And I’ve also had packages stolen before and they replaced it without any fuss. Every single time I called them with a problem, which is only two times in three years. Their customer service is excellent. They are very understanding and very kind. And you rarely find that in customer service today.

Compassionate caring company

I started using Chewy because my elderly cat needed prescription food and this was the only place to get it. The process for submitting my prescription was easy. In the meantime I also found other items cheaper on this site. It was free shipping and the auto ship feature was great. I got an email reminding me if my auto shipment as it got closer so I could change it if necessary. This was very useful as it was for food so I could move the date without penalty.
Sadly my cat got very sick and did not recover, after a food shipment had already been sent. I didn't have time to cancel it and it arrived the day after he was put down. I called chewy to see if I could return the food, which they said wouldn't be any trouble. When asked the reason I said we no longer had the cat, and was barely able to even get that out. He was so kind. He said that I would be refunded and to donate the food to a shelter. I was shocked. It made me so happy that I could help other cats. A couple days later I received a bouquet of roses with a condolence note from the gentleman I spoke to and the entire Chewy family. Though it made me tear up all over again it made me realize, again, that this is a great company who really cares about pets and their owners. I plan on continuing business with them and sharing my experience with other pet owners.

Developer Response ,

I'm so sorry to hear about the loss of your furry loved one and I'm glad that you received the flowers that we sent. If you ever need to vent, confide, or talk your Chewy family is here 24/7 with anything you need. I hope you have a lovely day.