Checkers Sixty60 17+

Used the app to save me time . Ordered simple truth Mayo with alternative being Bewell. Neither were in stock (apparently 2 be wells were supposed to be put in my cart but weren’t) so the shopper took a non vegan Mayo and assumed in would want this 3rd alternative. Sat on the phone for 20 min because the “credit my wallet” button doesn’t submit. And now I have to go to the shop to get my Mayo anyways . Not worth it at all. Would have been quicker to just go out. Why offer the alternatives option then jsut deviate from that . Wasted my time now. Never using this service again

Hi there. We're sorry to hear this. You should always be notified to confirm replacement items - we will look into why you weren't notified. Thanks, The Sixty60 Team

I am super impressed with this app. It has taken a huge chunk of stress out of my life. From start to finish…I cannot fault anything! Easy to use…such a wide variety of everything…great alternatives. I love to see the live shopping, the notifications if there is a problem, and to be able to track the driver. I can do last minute planning and get my shopping within an hour or two. It’s also very easy to report any issues and refunds are done almost immediately, should a product be unsatisfactory or left out inadvertently. I taught my 81 year old Mom how to use the app and she loves it, uses it all the time now. Very user friendly. Best app ever!

Hi AD. Thank you so much for your positive feedback and 5-star rating. We really appreciate you taking the time to share your experience with us. Many thanks, The Sixty60 Team

For 6 months I have been having issues with this app. Every time I log in to order, I get an error. Sometimes it says I don't have an account or it's something else. Almost every time I need to order, to spend hours with customer support to resolve it. I also pay for Xtra plus savings. They say they've resolved it and every week it's the same problem. With the new app I haven't been able to log I. For over 2 weeks. I've spent hours on the phone and when I issue a ticket, I get an auto reply that my issue is resolved when it in fact is not. When I call, they say someone will give me a call or follow up in 30 minutes, and no one ever does. They're doing absolutely nothing to make it right. I will have to stop shopping here altogether

Hi. We are sorry to hear about your experience, please provide us with a previous order number or your contact number for us to look into the matter and provide better service going forward. Thanks, the Sixty60 Team