Cerebral - Mental Health 17+

Psychology Student

This service is great. I just began a treatment and my prescriber not only listened but made sure the treatment was adequate for me and my needs. Like a true Practitioner we began a plan that started slow, and worked towards improving my anxiety and depression in order to see if their underlying cause has to do with ADHD. I’ve done some research in regards to which one you treat first, and the best psychiatrists and studies suggest to do both at the same time, if a link is found between the two. In my case, there clearly is. She was so nice, so smart, I do recommend this app. This is the first review I’ve ever done, in any platform. This means a lot to me, I feel as if I will get my life back. I’m excited. To those who experienced really bad service, I do feel sorry, I wish that wasn’t the case, but it does depend on which state you are in as well. Perhaps people in your state are just more susceptible to acting in that way. Maybe, maybe not. Either way, the app is at least worth a try. I never had to have someone schedule me an appointment, I scheduled and rescheduled so many times. I always got an answer back, I always had someone answer my phone calls. Yeah you might have to wait, the most a few hours but they’re people too, they have a life as well. Some of you reviewing here are very rude.

It was great at first…

Initially it was great I loved my therapist she listen to me, she was able to find a diagnosis I got my medication everything was fine. Then into the third time receiving the medication there was a delay there are issues, the response time was also delayed, finally I got my medication. And then the last time,… The part that really confuses me the most is that the first two times he came to my house with no problems. And then they wired it for me to pick up at my local pharmacy but when they mailed it to me the price of my medication was only $7 dollars. But when they sent it to my local pharmacy for me to pick it up the price of the medication was $14. I kinda had a problem with that, because I was accustomed to paying the $7 for the Med’s ; however the last dispense of my medication it’s lost ?! how could they lose my medication when the first couple of times it went to my address with no problem??? But they charged my account ,
I’m trying to message them several times and I get the same message back to my email saying that it shows delivered but I live in Arizona. And the last shipment says delivered from Tracy California to Hayward California I don’t live in California!!!
I even referred my son to Cerebral because I was having great success and now I’m disappointed , because of me not getting my medicine on time. I hope he doesn’t have the same problem that I’ve experienced.

Developer Response ,

Thank you for taking the time to review. We are sorry to hear that you faced difficulties with the service and understand your frustration. We apologize if your experience did not meet our high standard of care. If you are needing support, please reach out to support@cerebral.com. All the best, Cerebral Team

Mostly Pros, a Couple Cons.

I’ve been using Cerebral for almost six months now. As someone who has suffered from mental illness for years I’m very familiar with the process of therapy and prescriptions. This service is very good for my situation. Having everything in one place does wonders for organization and peace of mind. The UI is intuitive and visually appealing. The service is largely very convenient. I do however have a few gripes:

The app has some pretty annoying bugs, the worst of which falsely displays my prescriber’s availability as completely full for years ahead of time. My coordinator can fix this, but having to manually go through her every time gets tedious. My only other gripe would be my prescriber. Due to the complicated nature of my mental state I was referred up to a “specialist” who had the authority to prescribe me more specialized medication. While she has prescribed me what I need, she is extremely curt with me—almost to the point of me feeling like she actively dislikes me. In addition to this, she flat out refused for weeks to write a simple letter to my college explaining my condition, which caused me to fail an important course. After my grades were due, she finally wrote the letter. Obviously, it was too late. It is honestly a huge blemish on an otherwise fantastic service.

Developer Response ,

Thank you for sharing your review! We appreciate your feedback.