Carter's 4+

Love Carter’s, but annoyed with this app

I’ve shopped primarily carter’s since my son was born, I’ve been very loyal to carter’s, it’s literally pretty much all he’s ever owned. I use the “heart” feature on websites and put dozens of items in there, but the app doesn’t have the heart feature. That’s where I go when it’s getting close to a new season and I need to find cute things to buy him. I tried putting the items I love in the cart instead to come back to when I’m ready, and after a day or two, the cart was cleared. Due to this, for convenience, I’ve given the majority of my business to another children’s clothes company who’s app has the “heart” feature in it. (if there is a heart feature in the app, I’ve looked for months and can’t find it) PLEASE bring the “heart” feature over to the app.

Developer Response ,

You asked - we listened! You can now heart your favorite items in the app.

Horrible experience!!!

I was unable to get all of the items I wanted I store so I decided to purchase the remaining items online.

That was a HORRIBLE mistake! I tried twice to pay using PayPal. Both times I received emails from PayPal saying that it was paid. And I received notifications from my banking account that it was charged twice! So my initial thought was that your customer service would be able to help clear this up. Again another huge mistake. I spoke with the first representative and she said she didn’t see any order. She then asked for my credit card information. I willing gave it to resolve this. She then said she had to transfer me to the sales department. I was then transferred to someone else. That person then asked for my card information again. By this point I was past frustrated. I told her what I had been though to place one order. Her reply was something like, “well I don’t see an order on here” and then silence. I told her to forget about.

I then got off the phone and went back to the order. I put in my card information and was able to place my order for the third time! This is ridiculous!! I understand you cannot keep all items and sizes in store but it should not be this difficult to place an order. And if my bank account is truly charged three times I will be calling your inefficient customer service again! I hope I NEVER have to deal with your incompetent customer service again!!!!

Developer Response ,

So sorry your purchase didn't go smoothly, feel free to email our team at Appsupport@carters.com with anything we can do help with the situation.

Says gift card applies to order then charges credit card for entire amount

It took me 3 attempts to place an order using a gift card that was given to me for our new baby. I have shopped at Carter’s in store but this was my first experience buying online and I was NOT happy. I entered my gift card information and then placed my order, only to find out that they charged my credit card for the entire amount and did not apply my gift card. So I then had to call customer service to cancel my order so I could place the order again with the gift card. I placed the order again and even made sure the check out screen said my gift card was applied and it did. Boom, credit card once again charged for the full amount, so then I had to call customer service AGAIN so they could cancel the order AGAIN. Then the woman on the phone re-placed the order for me and applied my gift card. Third time is a charm I guess, but man didn’t think it would take me over an hour to place a simple order. Now I have $200+ pending on my credit card for the first two canceled orders that I am told will disappear from my statement…I’m hoping they actually do or I’m going to have to dispute it. Very frustrating!