Carrington Mobile 4+

I had no problem making my payment via the mibile app. It was quick and easy. I also appreciate the fact that other information pertaining to my account was available and easily accessible.

Hi, we’re so happy to hear you’re enjoying the experience with our new Carrington Mobile App! Thank you for taking the time to share your feedback.

I never had a problem with the old app. This upgrade I did everything correctly and my loan showed through the website and the new app. Checked my profile, set up my biometrics and EVERYTHING was listed. Went in to pay May’s payment and app stated that it had no loan information! WHAT!!! Went to the website only to see there are technical difficulties. Try using the other options. I do not have time to sit on the phone, I am not paying extra for the other services. When will this problem be fixed and when will it go down again? This needs to be fixed, was this even tested before revoking the other Carrington app. Do not recommend this upgrade.

Hi Donsprincess_84. Thank you so much for the feedback. We're sorry to hear that you are encountering this issue. If you would, please email us at mobile@carringtonms.com to share additional information that will allow us to further improve your experience.

It makes me wonder whether this app was even tested on modern mobile devices. Hamburger menu, bottom navigation (cut off icons). It’s actually harder to navigate this app than to just use the web portal. Not to mention it didn’t even display anything account-specific, only placeholder texts and buttons after I logged in. PDFs for statements you can just forget about. You’d think with the amount of money they’re collecting off interest payments there’d be some investment into more than one software developer shouldering the burden of this entire disaster.

The only reasonable feature in this app is login with FaceID, but I just do that with Safari + iCloud Keychains.

Thank you for providing your feedback to help us improve further, O_nealio. We are currently working on introducing new features and improving existing ones and appreciate you taking the time to let us know. As we resolve these issues, feel free to provide specific details regarding your issue by emailing us at mobile@carringtonms.com