CARFAX Car Care 4+

Almost 5 Stars

I love the Car Fox app except for maybe two things. First one when I’m doing a service search, I do not get the information I’m looking for and sometimes it’s when I perform a few maintenance items on the same record. It only pulls up the info for the 1st item I record on the Service Tab. A good example is Brakes. If I record that I did shocks first snd brakes second, when I search for brake service history it won’t always come up.
The 2nd that annoys me is that it will mot allow me to put my Mechanics shop as the service shop. I’m only guessing its because his shop may not be in your system because it doesn’t come up on a search for my area. So I end up putting Self down and puting his information in the notes. I was able to put his Shops name in when I first installed the app, about 15 years ago????
Any way thanks for a great app that helps me track my family’s vehicle maintenance. I’m always recommending it my friend’s.
Joe F

My well maintenance badge

I had my oil and filter changed and the shop I used was in and out oil change on Broadway in Garland and Carfax is not recognizing this and they are threatening to take my well maintained badge away if I don’t get my oil and filter changed. I am not going to do it twice

Also if you do it yourself it does not get counted because Carfax works with companies that are Carfax registered and if you use a shop or your neighbor next-door like me, who is a master mechanic does my work, I have the receipts and I still am being threatened to lose my badge because I did not go to a shop. I am a senior citizen on low income and there is a lot of work I can do myself. But Carfax will not recognize it even though I have receipts. So they can take their app and they can keep it because I am not gonna feel the pockets of some greedy dealer or whatever when I can do The work myself

I am removing this application because they force you to go to shops that they approve of otherwise your work on your car does not count. This is a rip off and I would not ever use car fax. I am removing it. I take very good care of my car but because I use my own skills and the skills of very good mechanics that are not on their so-called list, they are taking my badge away because according to them I am not cooperating. Don’t use this application because they will threaten you with badge removal if you don’t take your car all the time to their shops

Developer Response ,

Thank you for reaching out. Can you please send a message here and reference this review: https://support.carfax.com/contact-us/general/ so that we can investigate this more? There are a number of reasons why the badge may be in jeopardy and our customer support team will be better equipped to get to the bottom of this.

This App Is Garbage!

If I could give this App zero stars, I would! Where to begin? First off, for one of my cars for Oil Change, it shows “Start Tracking”, but in my History I clearly have an oil change showing that was reported by a shop that is part of CarFax. Even when I try to go in and manually enter the data, it still shows “Start Tracking”. I have a Self Service record that I didn’t enter, that I cannot delete. I’m trying to enter my tire info for my 2001 Mustang Cobra and it only allows me to enter 1 size for 4 tire set. My Cobra (as well as other high performance cars) has 2 different size tires…bigger size on the back. So, I changed the original record to show 2 tires and then went to create a new record to show 2 tires to reflect the different size changes. When I do that, it defaults the shop to a Self Service shop. I can go in the new record and change it to the shop that did the work, but after I save the record, it doesn’t hold the changes and defaults back to Self Service. It’s a shame that this app, since it is tied to CarFax, doesn’t work properly and doesn’t show accurate information. I have 4 vehicles on this app, and there is something wrong, somewhere for all 4. Good thing I log all service manually in a log book in the glove box of each car and keep all my invoices because this app sure has its problems…unreliable and unstable.

Developer Response ,

Hi Spock0808, we had an update to the app yesterday. Could you update and use the latest version and if that doesn't resolve the issue, please reach out to use at webhelp@carfax.com and we can help you look into the issue.