CareLinx: In-Home Care 17+

Families and care givers can trust Carelinx

I’m a caregiver with Carelinx. It’s a good place to work. They treat me fairly and with respect not something you find with most agencies that I’ve worked. I’ve been a caregiver for over 10 years. There are some significant differences I feel working with Carlinx that benefit the client and the caregiver. Families have an opportunity to select the caregiver, interview he/she and understand their specific experience plus access the caregivers personality through this conversation. This works similarly for the caregiver to better understand the specific needs required for the loved one. A new client working with an agency would never have an opportunity to interview a caregiver because they can’t promise who the caregiver or caregivers to be assigned. I’m familiar with agency rates for clients in my area. Working with Carelinx can provide 25% or more savings over agency rates. It’s a good place to work.

Poor business ethics and scam

With this agency, don’t expect any return calls or response from their support or CareAdvisor representative! I even have their manager told me once that “they are not train to give call backs.” yet, they don’t answer inbound calls and when you leave a voice message, they don’t call you! What good is a support team if you can’t reach the person in charge? They also have job post on their App., or site. But these job post are on there for over a year long!!! Out dated and non-active.. What a cheap pathetic scams to wheel people in. To add to that, if you work for a couple. You are technically working and servicing two people under the same roof because morally you can not avoid one over the other, but your PAY will only be for ONE individual because their system only allows you to clock in for one client! So technically you double your work loud for two, but your pay is for only one client! They said “it is what it is.” There must be some legal issues here regarding how CareLinx is profiting from their Caregivers. I hope they get penalize for their illegal practices. Just beware!

Developer Response ,

Hello Pureandnatural2009, thank you for taking the time to provide your feedback in this review. Based on the limited identifiable information included in this review, we are unable to locate your account to research further. In terms of incoming calls and returned calls, we do make one call resolution a priority amongst our teams and our Care Advisors are trained to follow up on any calls that may have come in while they were on another line, within 24 hours maximum. Please note, we do have a dedicated team of Caregiver Support representatives who can be contacted directly with any questions related to your caregiver profile, invoices or the families that you support:
855-231-4728
. We understand that it can be cumbersome searching and applying for job listings in your area if older job listings are not removed from the platform. We have taken this feedback into consideration and are training our teams, across the company, to ensure each closed job also has an inactive status associated with it. Doing so will help to clear out expired jobs from our application/platform and make searching and applying for these jobs much easier. While it is true that invoices may be submitted for the care of one individual at a time, you are welcome to split your day in half by providing 2 hours of care to one member and 2 hours of care to their spouse on the same day. This would result in two separate invoices for approval. If there are any further questions or concerns, please outreach our Caregiver support team for assistance with next steps.

The service is great but app needs some improvements

Need a “hours remaining” and a “reset hours date” that tells u when the monthly hours reset themself. I painstakingly found 2 locations in the app with hours remaining and both are different. Nowhere in the app could I find when the hours reset. I’d assume at last day of month but not sure.

Also needs an iPad app, way to hard to navigate the iPhone app.

Overall very thankful of the insurance company that provides this service as well as Carelinx and our caretaker!! Luv how motivated they are and all the careplans, etc.