CareCar Driver 4+

This app is full of glitches. No notifications or alerts. There is no way to even know you have a task without having to open the app. Very inconvenient, and makes me service very hard. Please fix ASAP!

The fundamental of the application is lacking. It’s whole purpose is communication from one party to another. It constantly loses service, cuts out in the middle of a trip, half our clients numbers don’t work to contact them 5 min in advance, and the BIGGEST problem by far is that it does not notify the care car driver when a message comes through from the office. In turn, we potentially miss an opportunity for a trip unless we are called.

Personal experience (going on two years) I’ve had to uninstall and reinstall the app numerous times and at least doing that is a good way to reset and restart. It’s just time consuming and can take away time you could be heading to your next appointment. Sometimes it kicks you off when you slide “arrived” or doesn’t read when you slide “start” so I’ll do triple checks when en route to make sure it still says that I’ve started a trip.

Now for the POSITIVE!! It has some awesome features like how loud it buzzes to alert you that you have a new task. I like that it gives you options as to what map it connects you to. The information and notes section on the clients is very helpful. The layout of the apps daily schedule is organized, easy to navigate, and visually pleasing.

Please please please get the other kinks worked out so I can change my rating to 5 stars!! 😋🤞

The reason I decided to try the platform due to payments Tuesday’s and Friday’s. I worked the platform to try it out. The pick up and drop offs of clients is so so. Need major improvement because how could a driver know who is the client if you don’t know any description or not even a picture on the app of who your picking up. You just have to guess. Payment they told was going to be delayed so I waited the following week still haven’t got paid. Saying they created a ticket but nothing at all. Like how you expect people to work with their own car with no payment coming as told on the platform which states every Tuesday’s and Friday’s. I asked to talk to a supervisor and nothing at all. All I get is a person saying I don’t work in the financing department. Well I’m reporting this company to the BBB. I suggest anyone wanting to work this platform not to do it at all. I should of read the reviews before doing any work for this platform. So please anyone avoid this situation.