CareAttend 17+

Bad UX design App

I hardly write review but this whole issue has just annoyed me enough. I hope who ever who may concern can look for an improvement. Ever since I registered successfully and sent a test shift, it always only allows me to send test shift, not a normal legitimate shift because there is no such choice for me to choose! Then I had to painfully figured out in the web portal to change all the test shifts to real shifts, not to mention the portal wasn’t accessible for a long time after I transferred over. Also the app is not designed to let you log in mileage. Have to go to the portal. Once you hit submit button, there is no way to adjust the entry. Have to do it before that. That defeat the error correction purpose isn’t it? The Time4Care is a much better app. And OMG! 4 platforms to be able to completely deal with your work related documents?! There are this CareAttend app, the Workday web, the consumerdirectwa web and the ADP site to see the pay. Plus the SEIU site for training. So cumbersome and confusing to use! I feel the pain for those workers who have less technical background. The switch over procedure is a disaster!

Can’t Log Back In!

It has been two frustrating months dealing with this app. Just woke up one day and was logged out of the app. I have tried every password I have ever used to log back in and no luck. Now when I tried resetting my password, severally it will say that it sent a password reset to my email. I’ll check my inbox, spam folder, everywhere and there’s nothing. The app used to be v1.0 and it’s now says v2.1 or something of that sort so I’m not sure if that is the issue. I’m not able to use this app to clock in and out of my shifts in order to stay compliant on the EVV program, which is a requirement. Somebody please look into this because this is really frustrating.

Ridiculous

Having issues registering for a couple weeks through CDWA. Contacted them about it but they had no clue, so suggested I contacted app support. They just got done telling me any support issues related to the app are handled through CDWA which doesn’t make sense to me as it isn’t THEIR app, it’s CellTrak’s and there’s nothing wrong on CDWA’s end. One of the other reviews had the same registration issue and they responded to the review saying email us we’ll fix it. Then saying “we can’t do anything” after I did what they said to do 😂 what a joke!!! I don’t ever leave reviews but this is just stupid. Going from Time4Care to this is a huge bummer. No issues at all to multiple issues. Not up to me unfortunately 🙄

Developer Response ,

Hi, we apologize that you have been experiencing issues with signing. Unfortunately your sign in method is not controlled directly by CareAttend, but we will pass your comments onto the relevant party. Thank you!