Capitol Federal® Mobile 4+

Good morning. I have an apple Ipad-Pro and when opening up, it does not fill the screen. I have to take ipad out of keyboard holder that the long side of it is Horizontal, place on table long side now going away from me to get the picture 75 percent on the screen. Letting is small and hard to see.

This new app is not that great. I like that you can see transaction sooner than you had previously been able to do to processing time meaning that you can see your pending transactions almost immediately. However, I didn’t like not being able to access my accounts or information for several days, so hopefully they never do this again. Additionally, no one seems to know anything about this new app or how it works or even how to do the old functions at the bank. Seems like there should’ve been more training for the staff on that end. As far as the app goes it loads entirely too slow even with all the accelerated traffic, the app could’ve been built in a way that it wouldn’t have been overwhelmed. Also, I don’t know why they would change things and then take away functions that people need. In this instance, they decided to unhide accounts that I have closed and not give me an option to hide them. Overall, this is the first time in the last few years that I have been completely disappointed with this bank. Their customer service through this transition has sucked and is not service at all. I was basically told at the branch that they couldn’t help me with issues that I was having and questions that I had on my accounts, and basically to leave without being helped.

As others have already said, this app is almost unusable when running on an iPad. Contacted support and they were no help at all and seemingly do not understand or even recognize the problem. Talked with them about hiding accounts (as was available in the old system) and it seems that cannot happen. As far as I’m concerned, this new system is a huge step back in functionality. Since they said they beta tested the new new system before deployment, how in the heck did they miss these big issues! Now support says the app isn’t supposed to be used on an iPad. They expect users to just use a tablet web browser and the regular TBO website. Sounds like an excuse, as other apps are built to take advantage of the larger screen. Someone is either lazy, lacking in programming skills, or too cheap to create an app that works well for all platforms.

Have waited months for the glaring issues in this new system to be addressed and nothing has been done. Not a happy customer.