California Tortilla 4+

user interface on this app is a little bit tricky and not intuitive overall. But in the end I get the food I love so I can’t complain too much, overall very good.

I have had ordered twice since October through the mobile order. Both times, I did NOT select “no silverware” as I would be eating in my car. Both times I ordered the Screaming California Burrito as a bowl. Today, the second time, I ordered it and received no fajita vegetables. So I was lucky enough to have rice, chicken and cheese. SMH. When you order online or through the app, you have an inherent trust that the employee(s) would complete the order as specified, let alone the basic ingredients in a dish to be included. I don’t order take out a lot but when I do, I expect it to be correct. Not just from California Tortilla, but from every restaurant. I received the order through curbside and the bag was stapled shut. As a side note, I still had to call for the employee to come out to the car, which is a nuisance rather than going through the app like most pick up orders are done these days.

The app is useable but confusing.

For example, some items picture two tacos other just one — as of today, tacos are sold individually (~$5/each). You select back after adding an item to your cart and be whisked to the “choose which location” screen. No worries though, your cart is safe under the location.

The upside is that this app includes a loyalty program where you earn points ($$$ off future purchases). So suffering through the interface and complexity has its rewards.