buycycle: buy & sell bikes 4+

Stressful the first time, but worth it

It took nearly 8 weeks from date of purchase to delivery, but I’m very happy with the final result. Easy to use and communicate. Excellent customer service to assist with tracking concerns. My only concern is that serial numbers are not more of a concern for the site. My current purchase had a severely deteriorated number that I could not read. But overall I am happy with the product and process.

Developer Response ,

Thank you for your review! We’re glad to hear you’re happy with the final result and that our customer service was helpful with your tracking concerns. We appreciate your feedback regarding the serial numbers, and we’ll consider it for future improvements. If you have any other concerns or suggestions, please feel free to reach out. Happy riding!

Bait n switch

Was able to sell relatively quickly. But then everything else is short of expectations and it takes forever to get paid out or even get it shipped. Their description states that it takes 2-3 days to get your packing materials but what they tell you when you ask where it is they take that long to order it and then they email saying “you should have in 5-7 days” which mind you is a week after they’ve scheduled the courier to pick up. I went and paid a shop $100 to pack my bike myself otherwise it would be a month for my buyer to get it. Finally, after verifying it was shipped I selected payment, it said success. A few days later I follow up and they apologized and said they’d manually pay it out. 3 days after that I had to follow up again and they said they needed my direct bank routing info since their European site couldnt process. I still have not been paid my $5,000 and all the while need to pay for the new builds. I recommend trying other sites first as this place is criminally holding my money without paying owed interest

Developer Response ,

We sincerely apologize for the inconvenience. We understand the frustration caused by delays in payment and shipping, and by having to wait for the manual transfer that happened in this case. Rest assured, we're actively improving our processes to prevent such issues in the future. If you have any further concerns, please feel free to contact us. Thank you for your patience and understanding.

Ok app

Has good high end bikes for sale but I had a purchase of a P3x “approved” so I sold my Felt IA through this app, & then the fake seller backed out, so I was left with no bike! Buycycle 1st offered me a $50 credit to buy a bike, which wasn’t ok bc I don’t know if I will. It took a LOT of negotiation for them to refund my seller fee, which they should have done immediately. Plus I had to tell them 2x to remove the same fake seller’s identical re-listing. They should change their policy so if a seller accepts a bid they MUST sell the bike, or cyclists can’t plan their lives or training! Plus it’s not good you can’t make any offer bc this discourages negotiation. ebay allows this and buycycle should also. Their German staff did seem honest, I must say