BuildOps: Commercial Trades 4+

We are still not 100% in utilizing the necessary modules in Build Ops and the implementation has been a bit lengthy. We are anxious to get the last few bugs worked out and to operate in full Build Ops mode.

We have have seen great improvement in our days to bill by a 50% reduction as the process is more streamlined and easier for both the accounting and management teams. The quoting tool has helped us to improve our quote turnaround time as well and overall provides a better way of managing our quotes.

Overall, the Build Ops team has been very helpful and supportive even now, 10 months after go live, we have a Build Ops team member onsite for 2 weeks to help us work thru our processes and workflows. Build Ops has been very receptive to our suggestions and feedback which we appreciate immensely. We are happy with our choice with Build Ops and would recommend it to others.

The 4 and 5 star reviews have to be company employees. No one in their right mind would give this app more than 1 star. It freezes and crashes regularly. It is the least user friendly software I’ve used for dispatching and this our 4th one. We were forced to switch to buildops as a company and nothing about the transition went smooth. We are approaching a year using it and there has been no improvements in functionality. Techs have no access to customers info, history or patterns of calls based on equipment. Billing from the app is impossible because it only lets you have a single rate. We do residential commercial and industrial so we have a few different rates. Collecting on site for service calls is terrible as well because parts pricing is just terrible. Customers don’t like what is shown for them to look at what was done. When there is follow-up to a job and you mark it as “parts needed” the app asks the tech if the job is complete. If the tech isn’t watching closely and selects yes, then the ticket never goes to our parts department to order the part. Oh and this is a big one… when you have a job that is more than 1 day you can’t see what was done on previous days unless you go back through the previous tickets. The job summary typed up from day is to is not on the next days ticket! I could go on for hours. Bottom line is it’s terrible software.

We’ve been with BuildOps about 18 months and couldn’t be happier that we made the switch. BuildOps has allowed us to streamline our accounting processes, increasing productivity. Our technicians appreciate the ease of the mobile app and the elimination of timesheets. Tech Support and our account manager are always available if issues arise. Suggestions are welcome and they truly listen to the customer. There are 1 or 2 things on our wish list but I have no doubt they will happen. Every step of the process was laid out clearly and we never felt like we were left to fend for ourselves.