Broadway Bank Mobile 4+

Great hometown bank

I have been a member and customer of the Broadway Bank for many years and have enjoyed great outstanding service in all aspects of banking. We can see and appreciate the bank having expanded the services and branches to better service its growing number of customers and making it even easy to provide more convenient service to existing members. I believe the biggest assets of the bank is the people who work and represent the Broadway. Everyone that I have had the privilege of talking with have always be courteous, professional, kind, and helpful. It’s everything you want a bank to be. Thank you.
Allan Staley

Developer Response ,

It is stories like yours that make every day a great day to be a Broadway Banker! Thank you so much for sharing your experience with us.
It is nice to hear when something is working right. Thank you for being a Broadway Bank customer.

Almost a perfect bank

There is only one thing stopping me from saying this is one of the best local banks to go with. The mobile application. I have had numerous banks in the past, BofA, Wells Fargo, and etc. All have extremely well or decent mobile apps that allow you to complete your business quick and easy, especially BofA. This app is absolutely garbage and does not represent the bank at all. I LOVE the debit card design, the bank itself, employees, and accounts, but this mobile app almost ruins it all for me. The UI is poor, there’s a big white box covering half of the items on my screen, the slow UI makes it feel like a kid designed the app and the accessibility to get to most used places (such as Zelle) is so hard because of poor UI, the lag, and the placement. If Broadway Bank had an app like BofA, Chase, or even Frost (one of the most popular local banks in SA) who has such a minimalistic and modern UI, that would make Broadway the best. It’s the mobile app that’s lacking excessively, not the bank itself.

No Challenge Questions Offered - Can’t Login

I am temporarily without cell service and cannot login to my account due to a fault within the identity verification process. Because I am temporarily without cell service I cannot verify my identity via call or text. A third verification option, challenge questions, would allow me to overcome this. However, the security questions are not being offered. I went to a physical branch expecting for this to be easily overcome, but was told that the online banking specialists have no way to either reset your account, nor force the system to ask the challenge questions. Basically, without cell service there is NO way to login to my account. And, being physically present with multiple forms of proof of identity are of no value. This seems to be a fundamental flaw of the system and a failure of coding their specialists when an in person client cannot gain access to their own information. I’ve never encountered this issue with another bank.