Bread Savings 4+

I just installed the APP and I found it both simple and intuitive. I think it's particularly helpful in that the screens and buttons copy and/or closely mimic the screens of the online web interface, providing new users the advantage of familiarity from the beginning. As for the Bank: I joined Bread Savings via their online portal about two weeks ago. I set-up a joint account and linked it three other banks, but I did need help finding answers to several “Process questions and some “Terms & Conditions” questions, during the first 10 days or so. I conveyed my questions both via their online "EMail" and via phone; and sometimes both (just to verify my understanding and"get it in writing"). My calls were answered in reasonable time, and my EMail notes were answered within in a day or two. Their support system seems to work well, the agents I interfaced-with seemed to be well-versed and their follow-up was always as-promised. In summary, my experience with Bread Savings has been remarkably satisfying, especially when compared with other banks.

The reason for 4 stars and not 5 is because Comenity has these crazy withdraw limits. Back in November, I needed to withdraw a significant amount of money and found out I could only with draw 5k a day. I had to call to have my limit raise. It was raised temporarily for a month and I subsequently had to call back to get it raise permanently. I think this is a flaw that needs to be fix today. Now the app. The app is great. You can message customer service and they respond very quickly during the weekday, not so much on the weekend, which is fair. One major improvement would be a total asset line. If you have a savings, CD, and or checking (I don’t think they offer) you should be able to see your total assets.

Overall, love doing business with them. The online banking and app work really well and I like how they work and look. It’s clean and neat. They pay a really decent interest rate too, but here a just a few things that they could really really improve on.

1.) if I’m using your bank to house my emergency savings, and my other accounts for different goals I am savings for, and given the obvious that you’re an online bank, the amount of time I have to wait on hold to speak to someone is horrible. I’m currently on hold as I write this review and right now I am at 32:53 minutes on hold. My question is why? I should not have to wait over 30 minutes and counting to speak to someone about my account / money. You’re an online bank? You would think phone and web support should be a quick call away if your customers need to speak to you.

2.) HOLD TIMES ON YOUR MONEY! This one kills me, I get that when you open a new account, I expect for excessive hold times to be placed on my transfers, as a bank with a new customer there is always a level of some risk, but the fact these transfers clear my external account usually within a day or two and your bank holds these funds for 10 days is insane. A couple of days I can understand, but 10 days is a little much don’t you think?

Other than that, it’s not a bad place to hold your money, but there is deff improvements that can be made.