Black Hills FCU Mobile Banking 4+

Only issue I have is the debt card plastic cover keeps coming off it would be wonderful if you can update your debit card to a new brand and be able to add a picture and have tap pay on it since every other bank as already updated there debit cards.

I’ve used the app for years and it is solid. I’ve had very few issues.

It needs to have an option or a companion app that pushes alerts for individual transactions. We have an Ally account that does have this ability. Because we have this, we were automatically aware of a couple of small interviews transactions we didn’t make. We shut the debit card down. A day later 62 transactions were declined on the card. With this app, we would have likely missed it (Labor Day Weekend) because we don’t check transactions every day. I have no doubt BHFCU would’ve resolved the dispute and we would get our money back but how long would it take? Even if it was on Tuesday when they opened up again, you’ve lost the money for a holiday weekend.

BHFCU is a SOLID institution. I’ve done business with them going on 30 years and I will always have an account there. However, I will likely stop using debit card (and get a new number to be safe) until this feature becomes available.

About 10-15% of the mobile deposits I make fail even though the app tells me they were successful. This seems to happen after business hours. I’ve had success re-depositing the next day, so I don’t know why they were rejected the first time. I’m very careful to follow the instructions on the app, including the “mobile deposit only” notation under my endorsement. Usually, I just resort to my Wells Fargo (boo!) app because I don’t have time to check if the prior day’s BHFCU mobile deposits were successful.