Black Angus Steakhouse 4+

We have been going to the San Lorenzo location for over 30 years. Seen it through tough times and when it was so busy you HAD to have a reservation. It was always a casual but high end feeling place with nice people and a relaxed atmosphere. My kids are now grown and it is their restaurant of choice for special occasions. The potato skins can’t be beat and the prime rib, wonderful.

I’m a bit disappointed with Black Angus right now. Specially with the Fountain Valley location. I usually go to the Buena Park location and everything is always up to par. But over a week ago, I placed a mobile order for pickup at the Fountain Valley location because it was near where I was working for the day. Anywho, I ordered 2 steak dinners and an appetizer. But never received the appetizer. I messaged customer service regarding this and they messaged me back with an automated message saying, management from the Fountain Valley location will contact me within 72hrs. Well, it’s going on 6 days now and still haven’t heard from anyone. I doubt management is that busy to even call or just simply reimburse me the appetizer because I’m never returning to that location due to the lack of care from management.

First off let me say that I have eaten at Black Angus since the 1980s. Lately they are unable to get the order correct. We order their prime rib but hate the end cut. I was told they don’t give you the end cut unless you ask. Not true, about 80% of the time we get the end cut. So I have to order, then call to state NO END CUT. I can not eat pepper. The prime rib has a pepper rub that I can cut off but not if it is an end cut. But they will still give an end cut when you request they don’t. I even call and spoke directly to the manager, but still they will get us the end cut. Recently they have started covering the meat with pepper everywhere, even when you request no extra seasoning. I hate this restaurant now but only ordered there today as a sick family member wanted prime rib. FYI meat that has to be washed to remove excess pepper does not taste that great.