Bitstamp: Buy and Sell Crypto 4+

Hi,
Plain and simple if you want an app for crypto trading with indicators this is the best I’ve seen so far.

That being said since I don’t see a feedback option in app I’ll leave it here. Using both the app and the website often I will say it’s frustrating that so much functionality is lost between the two. Some customization for your indicators on app would be great because dark mode is your enemy since you can’t change indie colors and dark blue for keltner channels makes them impossible to see.

Also when trying to look at specific bar volume with your finger on the chart not being able to just move your finger to check certain price levels and such is frustrating, the entire chart moves rendering the feature useless.

This is my main crypto exchange, it is far superior to coinbase pro even with the lack of customization but I would still love to see these improvements over time.

Thank you for reading, use this app, that is all.

Hi, thank you for your kind review and great suggestions! I've forwarded them to our dev team who will consider including them in one of our regular updates :)

Quite simply these people can decide to keep your money whenever they please- they have no conscience no compassion and I had used the service without trouble for many years. No explanation except to try to violate every privacy law there is and hold thousands of my dollars hostage- the crisis has hit my family particular hard, as such I have not had time to address this issue until now but if they don’t release funds penalties and interest soon I intend to file criminally and a civil case to follow- in essence they have stolen thousands from my family- it’s time for them to seriously pay- do not use this app- you’ve been warned!!!

As you can see there is no ongoing ticket or any explanation here as to a very templates answer on their part- I think that things as they are today might help in our suits which I think now are forthcoming- but I’m after the license- want to stop this from happening to anyone else- using KYC on a customer as an excuse, one who had been that customer for over 2 years without a hitch then absconding his family’s money without a word as to why is if little comfort - apathy folks, pure and simple. They just want to make excuses and care only for themselves while they lie and steal from their own public... sound familiar?

Our KYC procedures are conducted with the intention to continue providing a safe and stable trading environment, as well as protect our clients from being exposed to risks associated with money laundering and all sorts of scams.

Our agent will gladly assist you if you reply to the ongoing ticket.

Do not open account until after you done your due diligence on this exchange. Please research high amount of withdrawal complaints prior to performing KYC. I made the mistake and didn’t research anything about this exchange and I regret it. Luckily my loss was minimum but it’s still my money I cannot withdraw. These reviews are to assist people in the good and bad experiences dealing with companies. It’s just not an app but a company behind the app. Bitstamp do offer phone support but resolution is none existent. Yeah I can call but it doesn’t do any good a lot of other people stated this fact. Email support is like a lot of other exchanges very slow and they get it wrong or just stop responding. Personally I think these reviews should alert Apple and they need to investigate Bitstamp for accountability. Again, make sure people that you slow down and take your time to research.

Hi, we're sorry to hear your experience with us wasn't as you hoped. If you ever decide to use our services again, don't hesitate to write to us at support@bitstamp.net as we'll be more than happy to help you out with trading or any issues/questions you have.