Bitcoin Depot 4+

I really enjoy your app but there’s one thing that I’m not happy about. The map on the main page. It should be in a side space. Not the main page. Now I have trouble looking for what I need to find. The page where I sent the bitcoin and when it’s received. I really think you need to rearrange this app so it’s not so confusing.

I’m a pretty new resident in the community where I am now, and found myself needing to buy some bitcoin yesterday. I looked around, searching the usual ways for finding a bitcoin ATM or retailer/dealer. It seemed Bitcoin Depot kiosks were going to be the most convenient way to go. So I got my cash in this case $190 worth, and got to the closest kiosk. Went through the process of setting up a profile which was very painless and got to the stage of feeding my money into the machine. So $20 after $20 would disappear into the machine and then finally a $10 bill to complete the $190. And so I stand there and I wait for confirmation of a purchase of I was thinking close to $190 worth of bitcoin. And I waited. Finally decided to leave the kiosk as the transaction still was processing and then some 10 minutes later I received a notification that there is $136 in my wallet on the Bitcoin Depot app. It turned out that was $136 in bitcoin and some $60 that I had fed into the machine was consumed as fees to buy the coin that I did receive. That’s absurd. $60 worth of fees. I expected some fees, but not to be ripped off by nearly a third of the amount that I fed into the machine. Whatever you do, never use one of their kiosks to buy bitcoin.

I’m small-time in crypto investing. I wanted to use cash to buy Bitcoin. I had used Coinme before and it went smoothly but they are feuding with Coinstar and that feature wasn’t available on the Coinstar kiosks. I decided to try Bitcoin Depot. I deposited $100. I was incredibly surprised when my balance of Bitcoin was only $68. I understand there are fees, but $32 for a $100 deposit. I contacted the company. They take a 3% fee (reasonable) but they also charge a spread of 17.3% up to 50% of the transaction amount!!! I was charged over 30%! Of course, this is in the fine print which very few people would read while holding a significant amount of cash at a kiosk in a gas station. If I would have known this, I would not have deposited my money. These are exorbitant fees which are basically hidden. Do NOT use these kiosks or this company! They are crooks.