Belk 4+

So disappointed

I spent 4 hours Monday night ordering my Christmas list for my family with my new credit card. Went to check out and it froze. Finally the site started working but several items were now unavailable. Got all that fixed but it said my total was over $5,000. Went back in and found everything was in lots of up to 10 for each item. Cleared that up and was ready to use my reward card and they wouldn’t take my I and my password. I hit the button for help getting my ID and my password but I needed to know these to get help so I decided to pay through Apple Pay but they said my shipping address was invalid. After 5 tries it took my shipping address but then it said my email address was invalid. I couldn’t deal with it anymore and decided I would go back Tuesday morning. My cart was empty. The 42 things I wanted was all gone!!! I did start all over but they wouldn’t let me use my first time shopping w my card discount! I’m unable to go shopping so I was stuck. I will be really hard up to use the site again!!!

Developer Response ,

Thank you for your review. We are sorry to hear you are experiencing technical difficulties with attempting to log in to your Belk.com account. Were you able to gain access to your account?

I am back: You did it.

I have sent in numerous complaints about the terrible website for Belk’s. I ended my relationship with Belk’s and my Belk’s Elite Card. I grew up shopping at Belk’s since 1955, purchasing all my school clothes and Sunday church clothes. After finishing High School, and when I was of age, I got my Belk’s credit card. I bought all my clothes and shoes and accessories from Belk. Actually bought everything I needed to live from Belk’s. I love the bonus bucks and bonus rewards. I miss a lot of the older Belk’s. We were given so much more. Free gift wrapping, shopping bags, and the best sales than any other stores. I bought my daughter’s clothes at Belk’s until she was buying her own. She still loves Belk’s and buys. Thank you for updating the website. I can actually get to all my activity I need in one place and can see it. I like it. I am back now. Going to shop right now. Betty Ann Galant

Beware of app updates!

For some reason, when I last updated my Belk app, my default payment switched from my current bank to an old account linked to my Belk card that I no longer use. I made my payment in haste as usual BEFORE the due date, and did not check to ensure the bank account, as it hasn’t changed since before 2017. Totally my fault, but an honest mistake. Upon receiving a call from Belk saying it did not go through for insufficient funds. Again I logged on and made the payment again in the same way just thinking that I must have been distracted and it didn’t go through. After a second call from Belk, I realized something was amiss. This time I checked carefully and found that the default bank had been changed. However, I was told that bc in the terms it says IFs twice in a 12 mo period results in account closure, there was NOTHING they could do. It hurt my credit score automatically. I’ve been a LOYAL Belk customer for YEARS and they are “sorry and wish there was something they could do.” I realize it was my fault but it was an honest mistake. I thought I would leave this here to help some other ‘very busy and use the app for a reason’ person who Belk will NOT help if you aren’t careful!