Base Club 17+

Great and Different Social Club

I was really surprised when i joined, this really changed my social life, meeting amazing people every month through intimate dinners and fun community experiences. Love discovering new places and brands and Base + has so many cool perks and benefits, really recommend it.

Not worth the money - don’t bother

This social club is poorly organized, and the staff often comes across as entitled and defensive. For example, dinner was scheduled for 8 PM on the app, but a message was sent the day before stating that it would now be at 7 PM. This same issue occurred during our first dinner, where the incorrect time was posted, leading one person to arrive an hour early.

When I promptly informed Jasmine that I wouldn’t be available at 7 PM due to the original 8 PM timing, she quickly blamed me, suggesting I was in a different time zone. After confirming that I wasn’t, she immediately mentioned that they had already paid for dinner and couldn’t offer a full refund, even before I had a chance to discuss possible alternatives.

Given the lack of accountability and the unwillingness to address the situation, I decided to cancel my membership immediately. I hope this feedback encourages the club to improve its communication and customer service.

Developer Response ,

Hi TPhotoN! Appreciate this feedback - truly. The time zone issue was very much an unfortunate issue that caused frustration and confusion. Based on your and other members' feedback, we've resolved that particular issue, so thank you for letting us know (both in the moment and now). We're adding even more improvements in the near future!

Our app does localize based on the members' current time zone, so we wanted to confirm that wasn't the core issue. But we do apologize that our encounter was fraught - that wasn't our intention and that was definitely a miss on our part.

Thank you for giving Base a chance and should you ever want to give us another one, feel free to reach out. Hopefully you come back to a club that has massively improved from your first experience.

Inactive Customer Support

I paid the $100 for the membership, downloaded the app as per the follow-up email, but my membership status was marked as inactive. I emailed customer support through the app twice, responded to 3 emails from Jasmine at new member support asking for assistance, and even reached out to the recruiter who interviewed me.

It’s been over a week and I haven’t heard back from ANY channels of communication. Additionally, I’ve received more automated emails asking me to download the app (I have, and I’m already logged in), which made me feel as though they as a company don’t truly prioritize customers and our experiences.

A shame, I was really looking forward to the opportunities this system could have potentially provided. I hope they respond to my emails soon, and if they do, I’ll be sure to come back and update this review.

Developer Response ,

Hi Ritika! Appreciate this feedback - we reply to all texts, emails, and phone calls in the order we receive them. We sincerely apologize on any delay in response; you're right, technical issues shouldn't be why your Base experience is negatively impacted. Our member base is critically important, and we will work much harder at making sure our members feel heard and responded to faster. Thank you so much for your patience!