Barnes & Noble 12+

Can’t log in.

I’ve been using the Barnes & Noble app for a little less than a year and have had no trouble until now. For the past week I’ve been going in and out of the app to see when my book will be delivered because it’s late (no big deal, just want to check), and last night when I went to go look, it had logged me out. I kept trying to sign in and when I hit continue, it just loads and loads and loads. I thought it was an issue with my phone so I powered off my phone and let it sit for a few minutes and powered it back on to try again. I tried a few more times, and again, it just kept loading. This morning I decided to try again and it still wouldn’t work. This time, I deleted the app and reinstalled it to see if that would make any difference, and you guessed it, no. I’m very frustrated because I’ve had no issues with the app until now and all I want to do is track my book and now I have no way of doing that. Please fix this.

Log In Issues/Glitchy

Hi! I love Barnes and Noble and I love reading so much. But as I continue to have the app on my phone it will log me out again and again. When I attempt to sign back in it will either be a success, not recognize me, glitch back to the sign in page, or tell me the password is invalid when it’s really not! This is incredibly frustrating as this has happened repeatedly and I want to find new books to read, this app is perfect for that, but most of the time I can’t even use it! Please fix this and look into it as soon as possible, so that I and other readers can enjoy the app. Thank you! 😊

Developer Response ,

We apologize for the inconvenience. We're constantly working to improve the app's functionality and ease of use. If you encounter any issues, please reach out to our support team at service@bn.com for assistance. We appreciate your feedback and hope to provide a better experience in the future.

Use the browser instead!!!

I have had this app for so long now and every time I go to use it, it seems to get worse. I always get kicked out of my account, it’s so slow and seems to glitch every time. Now, when I try to login, it does this weird glitch and deletes all my information and has me try again, it did this to me 6 times and I ran out of patience and didn’t even order the book I wanted because of this app. There have been so many times that I want to order a book to get delivered and since I have my membership, I like using the app so I can get free shipping, but noooo. With this app, something always goes wrong and it discourages me and I don’t end up buying anything. When I try to search for something, it buffers for so long then it clears the search tab and goes back to the home page. So, in conclusion, this app is absolutely useless and I would suggest you save your time and patience, and use the browser instead.

Developer Response ,

We apologize for the app's performance issues you've faced. We're actively working on improvements to provide a seamless shopping experience. Try uninstalling then reinstalling the app. If the issue persists, contact service@bn.com with your account details and the IP address of your device, so we can investigate further.