Bank of America Mobile Banking 4+

When I finally received my I-Phone, it was time to try banking on line. I downloaded this app & began a totally new adventure. As time provides, I’ve been slowly delving into what I thought would be an amazing experience where banking and bill pay would become easily completed with minimal effort. Wrong, not entirely true. At this point I am frustrated. To simply pay my bills every month, without fumbles, less stress and time, I find out from ALL options, I’m not able to do online banking to pay aforementioned bills because I don’t have the necessary accounts available to do so. I have checking, savings and a fairly healthy CD.....I wonder, why can’t I bank online? Why does it say I’m unable to use this app for online banking because I haven’t the accounts to do so? Huh? What? I’m so confused! I can’t locate the forms I need either....I want to be sure when I pass, my daughter receives all my monies from these “Appropriately Established” accounts! I’ve called 3 times to have the forms mailed to me...to no avail and I’m unable to pay my bills online. I’m disabled, hooked up to oxygen, unable to go into the bank as I mentioned when I called. I was told to open online banking that that would help me handle everything from home. If I figure it out one day, you’ll receive the 5th star. Take care my friend.

For the last three days when I go the the rewards program to enable the latest stores, I have more than 60 stores to add. They are all or mostly the same ones I did the day before and that I can see are already enabled. But because there are so many I’m afraid I might have missed something I do it all again. This is very time consuming because it’s not easy to add a company to my list. (You need to work on that too). You hit the company then you have to hit done. Why can’t we just pick the companies and they just add to our list. I add them all cause I never know what I might be purchasing. When you add coupons at store websites you just have to hit the coupon and it adds. Surely you have someone in your employment smart enough to do it. If not, maybe I need a smarter bank!!
I apparently wrote that review a while ago. But the same thing is true.
I like to add all the cash backs to my accounts so that I save money. But to do that I have to do each one individually and that takes lots of time. Why can’t you automatically add them to peoples accounts or at the least, put one button at the top to add all the new ones. People could then pick and choose which ones they want or add all of them if they want. I just added 30 new ones. And it’s not easy. Most of the time after you have added a new one you have to hit it at least twice to get it to go way to add another one. Very time consuming!
Please fix it!

The app is not greatly designed and isn't as easy to navigate as other banking and credit card apps. Erica is beyond annoying and hardly ever helpful - except when I'm trying to find a feature that has been hidden away (like changing alerts) then it will take me to the screen I need. But the screen I need should just be easy to find in the first place. Even though I've turned off every alert for Erica, it still gives me a little notification light when I log in that I either have to live with or click on Erica to get rid of. I've also had issues with perpetual mobile notification alerts that never go away. I've tried searching everywhere in the app for some message, update, insight, something... even deleting and reinstalling the app multiple times and the notification comes back on my phone when the app is redownloaded.
I also really wish I didn't get notification to "pay a bill" when the account is a zero balance. It gives me a minor heart attack every time when I don't use the card, and then I get my "YOUR BILL IS DUE" alert, to frantically log in and see it's a "$0 bill statement" that I have to mark as paid. No other card I have with an app does this.
I only use BOFA when I absolutely need to - if my Discover card isn't accepted at an establishment. And I'm probably going to look into switching from BOFA to Chase.