Banff Mountain Festival 4+

I really wish I could screen the films through the app. I’d pay. I just want an easy way to watch it.

Thanks for your feedback. Once you’ve purchased content through our web platform (filmfest.banffcentre.ca), you can view your products on the app. Here’s how to navigate to your purchases: https://filmfest.banffcentre.ca/help/using-the-ios-app/watching-my-purchased-content-on-branded-apps

We’ve always enjoyed the Banff FF World Tour and we were so happy to see that we can now stream many of the films. We purchased a bundle of 3 films and received an email acknowledging our order but we can’t view the films either on the website or in the app. Of course chat is closed at 10 o’clock at night so there is no help available. The eventlive site promises an “exceptional” viewing experience. In 2022 not being able to see purchased films does qualify as exceptional. The eventlive chat guidelines prohibit offensive remarks, abusive content, and vulgar language. Sounds like they have a lot of unhappy users. Lots of 1-star reviews here also seem to indicate the same thing.

Please be polite and professional. Inappropriate conduct or harassment towards chat participants will not be tolerated.
No vulgar language or abusive conduct. Vulgar or abusive language, masked with symbols, characters abbreviations, or otherwise, will not be tolerated.
No offensive remarks. Remarks or name-calling regarding a participant’s real or perceived race, color, national origin, age, sex or gender, sexual orientation, religion or other protected class will not be tolerated.

Thanks for taking the time to share your review of our app. The chat is open 9am – 1am EST 7 days per week, so we encourage you to connect with them during these hours, or please reach out to our team directly at banffmountainfestival@banffcentre.ca if you’re continuing to have trouble with viewing your bundle. Respectful communication guidelines are standard practice, this is not a reflection of the quality of the app. Many thanks, the Banff Centre Mountain Film Festival team

We’ve been going to the Banff World Tour film event in Portland, ME for ages and recently introduced our daughters to the festivities and were sad when we thought we’d miss it this year. While nothing can replace the excitement of watching these films with a crowd of like-minded outdoor enthusiasts, we greatly appreciate the opportunity to watch them in the safety of our own homes during these trying times. Thank you for preserving one of our favorite family traditions!

Thank you for joining us virtually and we’re so thrilled you could enjoy the films as a family!