Banco Popular Dominicano 4+

The worst thing that you can do is to link your token to the mobile app. Everything was working fine until I did that. One day, I had to update the app and now I don’t have access to my internet banking because my token was deactivated when it linked to the digital version in the app. I don’t live in Dominican Republic and they say I have to go to an office to get a new token... More than a month has passed and I can’t make transactions or confirm how much money I have left because of that. Seriously, the worst ever!

This app does not work, and will never work correctly because it is simply abysmal in how it’s “supposed to work.” For starters, the stupid app requires you to take a picture of your fingers to collect fingerprint data. There isn’t a single reliable biometric sensor on planet earth that does not require direct physical contact with the sensor, and a smartphone camera needs a macro lens to see that level of detail, which most phones do not have (except the really expensive high end ones). Secondly, you cannot make an account because the form just errors out with no explanation of what was wrong. The form validation for entering account information, which is required to progress through to make your account, does not validate correctly because the state machine of the form is incorrect and does not update when you enter the data for your ID or Passport. There is also no option to view your password after you’ve typed it in, which also seem to have arbitrary validation happening that also does not have a proper state machine. Literally every aspect of this stupid app is amateur hour. A college student could put together a more reliable, functional app as a project than this allegedly large bank. Don’t waste your time and just go in person. I would never trust this app with my personal information… and I’m debating whether I should have trusted the bank itself, seeing how poorly engineered this system is.

App not working after recent update. Please correct issue.