babyark 4+

The seat is great. The app is useless. It won’t update to show when my daughter is in the seat. It CONSTANTLY sends me alerts that she is in the seat when she isn’t.

For example, I removed the car seat from a rental car after vacation two days ago, and after two days of it sitting in the garage I have gotten dozens of notifications that it isn’t installed correctly (true enough, it’s not installed at all right now) and that my child has been left in the seat and I should rush and get her (???). It even gave up mentioning my daughter’s name in notifications and now just says “It seems like your kid is still in the car. Please hurry back to your car to check if they are OK.” Heaven forbid I invite my mother to the app, she’ll have a heart attack.

Thank you for sharing your feedback with us. We're sorry for the issues you've experienced with the app. We are constantly working on improving our product, hence the behavior you described was fixed in the latest version. We encourage you to update and try it again.

When you take the car seat out of the car, the app detects that it is not installed correctly, and sends an alert, until it is fixed so you won't drive with it like that. To avoid this, you can turn off the base, but remember to turn it back on when you reinstall the seat in the car. Also, if the seat is detached from the base, the app sends a general alert since it can't identify the child.

To help us address your issues more effectively, please contact us directly at contact@babyark.com. Your feedback is crucial for our ongoing improvements.

Should you have any further questions or feedback, don't hesitate to reach out.

Best regards,
Customer Support Team

love the seat. hate the app. inconsistent and unreliable software has me freaking out all the time for no reason. won’t log entire rides, tells me my seat is on forward facing when it’s clearly not, tells me no seat is detected when the green ring has already let me know it connected appropriately. to say it’s glitchy is an understatement. aside from all that, it’s very barebones. i expected way more at this price point. get with it, babyark. don’t build a state of the art seat and give us an app from 2012.

Thank you for taking the time to share your experience with us. Your feedback is incredibly valuable as we strive to improve our services.

We sincerely apologize for any frustration or inconvenience caused by the inconsistencies and glitches you've encountered with our app. Please rest assured that we are actively working on addressing these issues and enhancing the reliability and functionality of our app.

We at babyark are committed to delivering a premium experience to our customers, and we regret falling short of your expectations.
In order for us to better understand and address your issues, we encourage you to reach out to us directly at contact@babyark.com and share your feedback with us - it will play a pivotal role in our ongoing efforts to refine our offerings, and deliver a seamless experience for all our users.

Once again, we appreciate your candor and thank you for sharing your thoughts with us. Should you have any additional questions or feedback, please don't hesitate to get in touch.

Best regards,
Customer Support Team

Terrible app always offline :( next seat I will buy for my 2nd baby will be the classic. The one that doesn’t connect to the app. Definitely waste of money buying the premium.

Hi,

We’re sorry to hear about your experience with the app.
We would love to help troubleshoot the issues you’re facing to ensure the app stays connected and enhances your experience with the premium seat. Please feel free to reach out to our support team at contact@babyark.com so we can assist you directly.

Thank you for your feedback—it's valuable in helping us improve.
Best regards, Customer Support Team