Atlantic Union Bank 4+

GREAT BANK! PLEASE DON’T CHANGE!!

I have been with what I like to call the “Ukrop’s Bank” for a long time! I did leave for a minute, however I came back!! Because as far as I’m concerned, there really isn’t a bank that is as pleasant and as easy to work with. Through the changes, I really didn’t have any problems. Everything seemed rather simple and smooth. I don’t do much on the app except transfer money and check/reconcile my accounts so it’s pretty basic use. And when I do have to call the bank “800” number, everyone I have talked with has been extremely pleasant, helpful and just overall seemed happy to be of service and to be with the “Ukrop’s Bank” (or it’s professional name “Atlantic Union Bank”).
-Angela M

Developer Response ,

Thanks, Angela and Bruce! We appreciate the feedback and the loyalty over the many years! We never forget our roots and pride ourselves in a great customer experience. Many thanks! -Jason

New Manager is like a new bank

I have been using this bank for years and the old manager Chris was arrogant (genito branch in Midlothian va) and very hard to work with. The bank merged and we got a new branch manager who is great to work with even during this pandemic. We travel a lot and the team members don’t say - you have to call somewhere else, they work with us to make sure all our banking needs are taken care of so we don’t have challenges while out of the state.
It’s a great team that works, please don’t change it. It’s the first time I actually like my bank.

Not a great app

After trying for months for the app to be downloadable on my device (Apple iPhone 8 Plus) I was finally able to get the app on my phone. It made me go through the device verification 3 separate times for no reason. Finally get in there and it says I don’t have an available account. Went to the help section and that was a huge waste of time as not even a word on the topic. I went to your website and there is a pop up about the merger but it isn’t on your app so I had no idea until I had to take the extra step of trying to login to my account online. What’s the point of the app if you don’t update it with current information like this for your customers? I find it highly annoying I have had to wait months just to be able to get it to be compatible with my device and now it is I can’t even use it to check my account.