Ascend Federal Credit Union 4+

I love Ascend...and the people inside...although I Ascemust AscendFCU say I do not enjoy the "robotic banking" very much, when a person is so much more enjoyable! Thank goodness,for the time being, the location in my town has not been transformed into a soulless one. *combination happy face/sad face* I love my app, and the addition of the mobile check deposit is great! It saves me so much time and hassle! Thanks, Ascend, for maintaining the awesome factor! The app is quick and easy to use, and being able to access it with my Touch ID on my iPhone makes it even easier! *swoons* The instant balances in checking and savings when one opens the app is great...it shows the actual balance and the true available. Fabulous! Knowing items haven't cleared lets one know to check and see what is still out, and see if action is needed. Just touching those opening balances then takes you to a running statement and the day items cleared, with a running balance. Can you say "covered with awesome sauce"??? I knew you could... One can do pretty much everything from this app. I'm extremely pleased with it, and use it almost daily. If there were more stars to give, I would...

Great place to do business with. These folks treat people with kindness and respect. They really make you feel welcomed when you walk in the door and you feel appreciated for doing business with the bank. Best move I made was switching to this bank. This really is a great place to do business with. Unlike some banks, you do not go in and wait forever to be helped or stand in line forever. These folks are very good at what they do. Thank you for all you people do and the help you have provided me when needed. Thank you.

I love the credit union itself but the need to use the app and it’s many problems are enough to make me want to switch my business elsewhere. Every time you sign in to the app, the notification pops up for local deals to add to your card. I wouldn’t have a problem with this if it didn’t pop up the notification every single time you log in. And then, not only is it not enough to click in to the app to get it to go away, you have to click the notification and then scroll all the way through the deals to get it to go away. This incessant feature works great, but then you tell it to notify you when you get large deposits, I.e. when your paycheck hits your account and the notification feature doesn’t work.