Arriva MyPay 4+

Useless for Americans

The app is advertised at the bus stops but it does not work, you have to sign up but during the process, the app should send you a text message which you would never receive turning the app useless. You are better off paying for the bus when you get in but make sure you bring cash, the cards usually won’t work or won’t be accepted.

Developer Response ,

Ciao, ci scusiamo per l'inconveniente. Hai provato a contattarci a servizioclienti@mycicero.it o allo 0282900734 per ricevere assistenza nell'attivazione dell'account o ad attivare il tuo account tramite conferma via email?

Doesn’t work

Problem remains even after one year, the txt messages are never received even after trying three different numbers. I am a software platform architect myself, surprised how someone can put an App that fails on the basic onboarding of users. For dev people, don’t expect your users to contact support just to onboarding themselves, most will just balk.

Reviews are correct for USA

You might be reading those reviews and thinking that the other users did something incorrect. That’s certainly what I thought. I was wrong. This US user also did not receive a text after multiple attempts.

Developer Response ,

Ciao Philips, ci scusiamo per l'inconveniente. Ti chiediamo gentilmente di contattarci a supporto@arriva.it o allo 0282900737 per fornirti assistenza con l'attivazione dell'account!